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JackPocket // lottery tickets app
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Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, & more, via their smartphones. We're creating a more convenient, fun, & responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As an Operations Supervisor, you will collaborate closely with leadership & cross functional teams to facilitate Jackpockets ground level operations. You will participate in decision making & execution of initiatives around personnel management, operational process development & optimization, & day to day lottery operations with the goal of achieving & maintaining operational excellence. This is a full-time, in-person position that requires availability to morning & evening shifts interchangeably. The starting pay rate for this role is $19-26 per hour.

Responsibilities

  • All responsibilities of an Operations Associate performing OA duties may be required during busy periods
  • Act as a manager-on-duty (MOD) managing scheduling, employee attendance, clock-ins, & breaks
  • Supervise all regular fulfillment center staff needs & lottery processing operations
  • Monitor & understand daily production demands & ensure production needs are met within designated timeframes
  • Delegate responsibilities & rearrange resources & staff as business demands require
  • Resolve interpersonal employee issues that may arise to maintain a harmonious & professional workplace
  • Troubleshoot & resolve any issues that may affect day to day operations e.g. (internet outage, building issues, power outage, inadequate staffing, etc.)
  • May be involved with accurate & timely redemption of higher value Big winner tickets
  • Promote a culture of safety & efficiency while adhering to Jackpocket standards & industry regulations
  • Interviewing, hiring, training, & motivation of employees 
  • Inventory management & ordering of office supplies & equipment
  • Assist with ad-hoc initiatives as needed

Qualifications

  • Flexible schedule including some weekends
  • Demonstrated maturity & leadership ability
  • Analytical thinking & problem-solving ability 
  • Possess a sense of urgency required to work in a deadline driven environment
  • Familiarity with technology & ability to operate our proprietary software system
  • Initiative to work with minimal instruction & direction 
  • Experience managing shift scheduling for employees
  • Frequent walking & standing & occasionally lift up to 25 lbs
  • Bachelors degree or equivalent preferred

This is a full-time non-exempt position eligible for overtime under FLSA requirements. We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, & reasonable accommodation for individuals with disabilities in employment, its services, programs, & activities. To request a reasonable accommodation, contact hr@jackpocket.com.

 
 
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