Databases are the beating heart of every business in the world.

What you build & where it takes you should be unrestricted by the capabilities of your database. We created CockroachDB as the planet's most highly evolved, cloud-native, distributed SQL database. Making scale so simple you don't even have to think about it. Making data so resilient it becomes impossible to destroy. Making delivery so seamless, your apps run anywhere. Join us on our mission to build a different breed of databaseone born in the cloud & built from the ground up to help companies of any size scale fast, survive disaster, & thrive everywhere.

About the Role

Our Technical Account Managers help fully onboard our CockroachDB customers & lead them to fully utilize its potential, lead them to production, allocate resources, & alleviate roadblocks. We believe that in order for a TAM to be successful, they must have a good understanding of database technology, the overall stack, & infrastructure that CRDB operates within. They must also possess excellent customer facing & consultative skills, with the ability to understand the customer pain points, define success criteria, critical milestones that lead to production, & project plans for success. The TAM will be a trusted advisor to the customer and, in collaboration with Sales, must understand how to get deeper & expand the account while preventing churn. You must be located in Bangalore, India to be eligible for this role. 

You Will 

• Collaborate closely with the account team, including the Account Executive & the Sales Engineer, to provide ongoing technical coverage & support to your assigned customers.
• Define the technical success plan for each customer, outlining the optimal use of solutions to achieve their business objectives.
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of CockroachDB
• Work closely with customers to identify & eliminate technical frictions, promoting a smoother adoption & implementation of CockroachDB.
• Liaise between customers & support to ensure an optimized support resolution experience smoothing the adoption curve for the customer.
• As a hands-on technical authority, collaborate with the Service Team to present personalized, frictionless solutions that meet the unique needs of each customer.
• Develop a comprehensive understanding of the customer's business needs & translate these into technical requirements for Cockroach Labs. 
• Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR).
• Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of CockroachDB, further driving ARR.
• Continuously review & assess customer consumption of CockroachDB, proactively suggesting upgrades & enhancements that increase value & drive further consumption.

The Expectations

In your first 30 days, you will learn about of CockroachDB & figure out where the product would be a good fit for certain use cases. During this time, we also believe its important for you to establish internal relationships across sales, product, & engineering to effectively be able to navigate resources to help you in your efforts with customers.

After 60 days, you will be learning refactoring opportunities to create reusable artifacts. As you continue to grow in the role, you will be moving into owning the artifacts supporting sales. The major artifacts are sizing, best practices & industry solutions. The artifacts creation & re-use are key to help both pre & post sales activities.

You Have

• 5-7+ years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record.
• Knowledge of databases, distributed systems, & modern enterprise software architecture.
• Successful track record of driving product adoption & expansion through understanding the customer's current (and future) database requirements.
• A degree in Computer Science or other technical qualification. 

Our Benefits

• Competitive health insurance coverage (for you & your dependents!)
• Paid parental leave (with baby bucks)
• Flexible PTO

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse & inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@cockroachlabs.com.