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Role Description
Were looking for a curious & action-oriented AI Ops professional to join our GTM Platforms team. In this role, youll be the connective tissue between our go-to-market (GTM) teamsSales, Marketing, Customer Success, & Customer Supportand our internal AI & engineering teams. Your mission: identify, define, & drive the integration of AI tools & agentic workflows that make our GTM teams faster, smarter, & more efficient.
This is not a deeply technical role; instead, success requires a deep understanding of GTM processes, a systems mindset, & a knack for turning complex challenges into high-impact AI applications.
Responsibilities
- Identify high-impact opportunities to integrate AI into internal & customer-facing workflows across GTM teams.
- Partner with the Customer Support AI Program Manager to expand & optimize our conversational chatbot, ensuring seamless cross-team coordination.
- Define agentic workflows that streamline tasks & reduce friction for Sellers & GTM operators.
- Collaborate closely with AI/engineering partners to translate operational logic into scalable solutions.
- Gather feedback from GTM stakeholders to iteratively improve AI solutions & workflows.
- Support change management & user adoption, helping teams understand & embrace new AI-powered capabilities.
Requirements
- Experience in Sales Operations, Revenue Operations, or Deal Operations with a strong track record of solving problems through technology.
- Deep understanding of GTM systems & workflows (e.g., Salesforce, CPQ, enablement tools, Customer Engagement Platforms).
- Ability to translate between technical & non-technical audiences, aligning engineering delivery with real-world business needs.
- Strong systems thinking, with the ability to design end-to-end processes that scale.
- A bias for action & the ability to operate with autonomy in a fast-moving environment.
- Natural ability to influence without authority & drive cross-functional alignment.
- Passion for AI, experimentation, & continuous improvement.
Preferred Qualifications
- Specific experience implementing & operationalizing AI solutions at scale.
- Experience working specifically in a GTM context across Sales, Support, & Marketing functions.
Compensation
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