The Squarespace Payment Operations & Risk team is growing. Were looking for an analyst that has a background in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments & risk operations group while working with Finance, Customer Operations, Security, & Trust & Safety teams to ensure that fraudulent behavior is identified & reduced on the platform.

You will report to the Payment Operations & Risk Manager & work from our office in Dublin (hybrid).

RESPONSIBILITIES

• Continuously monitor & evaluate fraud & portfolio risks through internal & external reports & tools
• Investigate/resolve escalated cases of account suspensions
• Conduct merchant & transaction level risk reviews
• Make decisions to approve/reject/escalate users for further information
• Maintain & improve current risk reporting
• Partner with Finance team to investigate chargebacks
• Partner with Customer Operations team to resolve escalated client issues
• Identify fraud rings & patterns of abuse
• Investigate/resolve payment related issues or exceptions
• Help with designing, implementing, & monitoring new methodologies & metrics for risk process & policy effectiveness.
• Provide training & mentorship for new Risk Analysts as the team expands

QUALIFICATIONS

• 4+ years of experience in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses
• Knowledge of payment processing, underwriting, financial statements, & basic bank & association rules
• You have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, etc. & feel comfortable learning & exploring new software to improve our service
• You have experience using data to back up assumptions & make recommendations
• You're collaborative & know how to connect the dots between teams & manage cross-functional initiatives
• You are curious, like to dig for answers to the unknown, & are comfortable making decisions autonomously

Benefits & Perks

• Health insurance with 100% covered premiums for you & your dependent children
• Fertility & adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• Up to 20 weeks of full pay for birth parent & non-birth parent leave
• 20 weeks of pay to care for an ill family member
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch & snacks
• Close proximity to cultural landmarks such as Dublin Castle & St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.