Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

DV Rockerbox is seeking a seasoned Senior Client Partner, Customer Success - Rockerbox to lead customer renewals & drive account growth. You will take full ownership of renewals for high revenue customers, partnering with Customer Success Managers to align on strategy, mitigate risk, & lead customer-facing negotiations at the right moment based on contract dynamics & customer context.

This is a highly visible, senior individual contributor role with end-to-end ownership over commercial outcomes. You will operate independently, build trust quickly with customer stakeholders, & take initiative to retain & grow key accounts. You will be directly responsible for achieving Rockerboxs retention & expansion goals, with clear revenue targets tied to your work.

What You'll Do

• Take full ownership of renewals for Rockerboxs high revenue customers, driving all commercial strategy & execution
• Lead customer-facing conversations around pricing, contract terms, & multi-year agreements
• Partner with CSMs to determine the right time to initiate renewal or expansion discussions based on contract & customer needs
• Engage directly with senior stakeholders including procurement, finance, & marketing leads to manage & close renewals
• Identify & pursue expansion opportunities by aligning product capabilities with evolving customer goals
• Own & deliver against renewal & expansion revenue targets
• Deliver accurate forecasts in partnership with Revenue Operations
• Build & improve internal processes for renewals, expansions, & commercial playbooks
• Act as a senior voice within the CS team, operating with autonomy & influencing how we manage customer lifecycle strategy

Who You Are

• 5 to 8+ years of experience in renewals, account management, or customer success at a B2B SaaS company
• Proven track record of owning revenue-generating renewals & driving measurable retention & growth outcomes with high revenue customers
• Deep experience negotiating pricing, contract structure, & multi-year agreements
• Demonstrated ability to work independently & drive results without structured oversight
• Ability to build trust quickly & jump into relationships mid-lifecycle
• Strong communicator with a consultative, solution-oriented mindset
• Process-driven with an eagerness to build & refine renewal & upsell workflows
• Thrives in a fast-paced, startup environment with high accountability
• Experience using Salesforce or other CRM tools for forecasting & pipeline management
  
  

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $103,000 to $177,000. This role will also be eligible for bonus/commission (as applicable), equity, & benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!