LOCATION: LONDON 

DURATION: 6 months

HYRBID WORKING POLICY: 3 days in the office / 2 days remote       

WHO WE ARE

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth. We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviours, & aspirations.

We foster an inclusive workplace that values diversity & emphasises personal well-being.

THE ROLE

As the Business Analyst specialising in AI & Process Transformation, you will be a key driver in defining, analysing, & re-engineering our core business processes. Your work will help standardize operations & integrate AI-driven automation, ensuring that our delivery mechanisms are both innovative & efficient. Working closely with the SVP Transformation & our process documentation librarian, you will create comprehensive documentationincluding process diagrams, playbooks, & multimedia training contentto support the agencys transformation initiatives. 

Key Responsibilities:   

 Process Analysis & Design   

• Conduct thorough assessments of current workflows & business processes across the agencys operations.   

• Identify pain points, redundancies, & opportunities for AI integration & process automation.   

• Define transformation strategies that standardize & optimize operations, ensuring scalable & measurable improvements. 

Business Process Re-engineering   

• Collaborate with cross-functional teams to map as-is & to-be processes.   

• Develop detailed process documentation, including visual process diagrams, playbooks, & multimedia training materials to facilitate consistent rollouts of new workflows.   

• Recommend & strategize the integration of AI capabilities, ensuring that proposed changes effectively enhance the marketing operations while aligning with overall business objectives. 

Documentation & Knowledge Management   

• Work closely with the SVP Transformation & the designated librarian to create & maintain a comprehensive repository of documentation that is simple to understand & maintain 

• Ensure that all process documentation is clear, accessible, & up to date, serving as a crucial resource for training & operational guidance.   

• Develop & deliver multimedia training content to support the agencys transition & onboarding of new automated processes. 

Stakeholder Engagement & Communication   

• Liaise with various operational teams within the agency to gather necessary insights & validate process requirements.   

• Present analytical findings & transformation roadmaps to senior leadership, ensuring clear communication of benefits, timelines, & key milestones.   

• Act as a bridge between technical & non-technical teams, facilitating a smooth understanding of AI integration & automation potentials. 

 Innovation & Continuous Improvement  

• Stay abreast of the latest trends & commercial capabilities in AI & BPM (Business Process Management) systems. 

• Proactively identify opportunities to integrate new technological solutions & best practices within the marketing domain. 

• Monitor post-implementation performance of re-engineered processes to drive iterative improvements. 

REQUIRED EXPERIENCE

• Proven experience as a Business Analyst within a marketing agency or similar agency environment, with a solid understanding of marketing operations & processes.   

• Demonstrable knowledge of current commercial AI capabilities & their practical applications in process automation.   

• Core experience in process analysis, business process re-engineering, & the creation of clear, structured process documentation (including process diagrams & multimedia training content).   

• Familiarity with BPM systems is a bonus.   

• Strong analytical, problem-solving, & project management skills, with an ability to matrix manage across the business at all levels 

• Exceptional communication & stakeholder management abilities, with a knack for translating complex technical concepts into actionable strategies for business users.   

• Ability to work collaboratively in a fast-paced & transformational environment, adapting quickly to evolving priorities & technologies. 
• Bachelors degree in business, Marketing, Information Systems, or a related field; a relevant postgraduate qualification is an advantage.   

What We Offer:   

• The opportunity to be at the cutting edge of digital transformation in the marketing agency space.   

• A collaborative & innovative working environment with a strong focus on professional growth & development.   

• Direct exposure to transformational projects & strategic decision-making processes led by senior leadership.   

Join us on our transformative journey to redefine marketing operations through innovative AI-driven process re-engineering. We look forward to welcoming a forward-thinking Business Analyst who is ready to drive change & deliver exceptional outcomes in a dynamic agency environment.