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Gympass // single membership to over 8500 gyms
Madrid    Posted: Saturday, November 30, 2019
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They say sitting is the new smoking. Were here to get more people moving!

Gympass is a discovery platform that empowers companies to engage their workforce in physical activity by providing access to the largest global network of workout facilities. With a single monthly membership, companies can help employees find an activity they'll love among more than 600 activities across the U.S., Europe, & Latin America. Our goal is to multiply the number of people exercising at every company to create a healthier & more engaged workforce.

Founded in 2012 & headquartered in New York, we have a growing team in 30 offices around the world. Our mission is simple yet ambitious: defeat inactivity, & we know the only way to get there is together, partnering with companies, gyms & having the best talent.


We are currently searching for a Client Operations Analyst, based in Madrid to work closely with our Client Sales & Client Success teams across Europe. Reporting to the Europe Client Operations Manager, you'll have the opportunity to manage & improve processes & procedures of Client operations at an international level.

You will be in charge of:

  • Daily management of Client Operations processes such as client database maintenance & invoicing
  • Support Client Operations Manager in executing all daily tasks in order to make timely & accurate business decisions.
  • Implementing operational best practices in Europe & working on strategic projects to improve efficiency of daily operations & quality of service delivered, & ensure accuracy of data in the Gympass CRM
  • Coordinating with other departments (Client Sales, Client Success, Finance, Customer Experience, Analytics, & Technology teams) on global initiatives to improve overall client experience while contributing positively to Gympass goals


  • Bachelor's degree, ideally in Business Administration or Economics
  • Bilingual / B2 or higher level of English. Other languages are advantageous, particularly Spanish or Portuguese
  • Previous experience in Business Operations, consulting or similar
  • Mandatory knowledge of Microsoft Excel; SQL knowledge preferred
  • Experience in project & process management preferred
  • Proactive & self-driven person, desire to find they why behind issues, propose scalable solutions & learn new skills without being instructed
  • Team player with ability to work in international environments & across departments


  • Competitive salary
  • Corporate wellness benefit
  • Opportunities to grow within the company & to develop your skills
  • Opportunity to leave your mark in a meritocratic culture
  • An amazing work-environment with outstanding colleagues

If you meet the requirements, please contact us. We are waiting for you to join our team!

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