As the Associate Director of Quality, (West) you will deliver strategic & tactical product quality leadership across the HelloFresh network. With the support of other food safety & quality (FSQ) leaders, you will work closely with HelloFresh sites & work toward continuous improvement of quality programs & systems. 

You will ...

• Lead the quality teams at 3-5 nationwide HF sites (~300 people).  Teams include site leads (Sr Manager or Manager level) through temps.  These teams are responsible for receiving inspection & management & executing kit & box audits. 
• Manage change intentionally, effectively, & with excellent & transparent communication. Bring your team & stakeholders along for the journey.
• Support transformational change within our DC quality teams, including challenging current business practices, working cross functionally to drive business wide improvements, & updating our quality objectives & execution to meet the changing needs of the business.
• Manage product quality at each distribution center to ensure optimal customer experience.
• Support the regional standardization of quality processes at distribution centers.
• Evaluate real time internal audit data & customer feedback to determine root causes & establish corrective actions to improve product quality.
• Partner with our Continuous Improvement team to build & execute data driven process changes, designed to improve quality rates.
• Own the minutes/box KPI for your DC quality teams.
• In partnership with Supplier Quality, collect distribution center level feedback to continuously improve the quality of incoming ingredients.
• Collaborate with Procurement stakeholders to track produce market ingredient quality & develop distribution level actions plans for optimal product quality.
• Support the implementation of quality standards & processes during launch of new distribution centers; including staffing, team management, training, technology, risk management, & process ownership.
• Support & champion the development of a consistent & always-improving field learning program for DC quality employees. 
• Champion the HelloFresh Culture of Quality by setting the example & making decisions that will enable assembly of safe & high quality food.
• Set the example for effective collaboration & transparent communication.  Use project management tools & data effectively. 

You are...

• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, & support
• Bold: you are a true entrepreneurial spirit & not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team & values their ideas
• Action Oriented: youre able to prioritize organizational objectives, problem solve & quickly action solutions that improve the quality of our products 
• Strategic: youre a critical thinker who uses logic & data to identify alternatives, evaluate, & present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience & are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality & customer experience
• Results-oriented: recognizes & resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, & pave the way for efficiency

At a minimum, you have...

• Bachelors Degree (Masters preferred) in Food Science, Microbiology, Supply Chain, or related
• 8+ years of experience in Food Safety, Quality, Supply Chain, or Food Manufacturing
• Well-versed in quality systems, food safety regulations, HACCP, SQF, GMPs
• Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.), & Tableau capabilities
• Experience leading multifunctional teams, managing organizational change & strong people development skills

Schedule: Monday-Friday (working weekends & holidays may be required) up to 50% travel. Expected to be at an HF DC & occasionally NYC office at least 3 days / week.