The role

We are looking for a Head of Food Safety & Quality Assurance for our newest brand: Factor_: a healthy, ready-to-eat meal delivery service. Who will take a hands-on approach to the maintenance & continuous improvement of both our food safety management system & product quality control processes.

In this role, you will lead our charge to achieve a safe product across all five of our European markets. As part of our Operations & Leadership team, you will be the key driver of our food safety & quality strategy within our team, our vendor network, & our global partners. We hope you are ready to roll up your sleeves & impact the future of food delivery in Europe.

What youll do

• Lead & develop a high-performing FSQA team to ensure all FSQA requirements are understood, implemented, & consistently executed across all operations.
• Provide expert technical advice & guidance on all relevant FSQA matters, ensuring legal compliance & building internal expertise through knowledge sharing, awareness campaigns, & accountability measures within the FSQA team.
• Develop, communicate, & maintain effective food safety & quality strategies & programs that mitigate risks & drive quality improvements.
• Utilize data analytics to support changes & projects, focusing on improving key business metrics like quality complaints, warm complaints, NPS scores, & Trustpilot reviews.
• Establish & nurture strategic relationships with industry stakeholders & authorities, representing the company as needed.
• Collaborate with the international FSQA team to align local policies with the global FSQA strategy.
• Stay informed of legislative changes & industry best practices, incorporating leading-edge approaches into our systems & processes.
• Promote, drive, & embed a strong safety & quality culture throughout all teams.
• Ensure thorough investigation & root cause analysis of all serious complaints, using data to drive continuous improvement.
• Lead & manage all roadmap initiatives from start to finish, with a hands-on approach.
• Share lessons learned across teams & regions, collaborating to enhance processes & achieve better outcomes.

What youll bring

• Completed degree in Food Science, Manufacturing, or other related field with a background in microbiology.
• 7+ years experience within a food manufacturing environment, bonus if within a high-growth startup, or an e-commerce environment
• English fluency required. German and/or Dutch speaking is a major plus.
• Experience & understanding of relevant legislation across food & health & safety across markets will be required. Training opportunities to be provided.
• Outstanding problem solving skills: you are methodical, data-driven, & logical, & have a track record of solving both well-defined & highly ambiguous / complex problems
• Outstanding communication & influencing skills: you can shift your perspective to work across different functions & geographies, & generate true buy-in to your initiatives
• An advanced project management toolkit, & the ability to keep multiple priorities moving forward at the same time
• A customer-obsessed mindset
• An entrepreneurial streak: you love working in an early stage environment; youre excited about creating the future & shaping the ready-to-eat category in Europe 
• Ability & willingness to travel to production locations to be on the ground with the team.
• An obsession with food & operations!

What we offer

• Freedom to initiate, execute & implement your own ideas
• Lots of learning & development opportunities
• 24  holidays based on 40 hours per week per year, pro rata
• A hybrid work setup - with roughly 2 days in our Amsterdam office 
• Reimbursement of travel expenses to the office
• Discount on your ClassPass subscription, & a discount for your gym membership via Bedrijfsfitness Nederland 
• Discount on your additional health insurance through Zilveren Kruis
• A discount on your weekly, Factor, HelloFresh and/or Green Chef box in the Netherlands
• Healthy lunches, fruit & snacks in the office 
• Competitive salary & pension scheme
• Social activities with our culturally diverse team!

Are you up for the challenge?

Please submit your complete application below including your salary expectations & earliest starting date.

After submitting an application our team will review this & get back to you within 5 business days. 

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