See yourself at Twilio

Join the team as our next Staff Product Manager (L4) on the Messaging team

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to build products that offer customers better Insights leveraging AI/ML based on their messaging data in the Twilio system.

Responsibilities

In this role, youll:

• Engage with customers, other product managers, & cross-functional teams to design, deliver, & support solutions that make our customers successful. Plan for how customers will be impacted by the products you build, & work to enable their success.  
• Create detailed product specifications which include business reasons, use cases & which are focussed on addressing customer problems.
• Own & execute the roadmap for your products communicate both the business value & the technical rationale behind your product decisions.
• Maintain laser focus on MVPs, iterative product development, & releasing tangible value to customers learn & adjust frequently. Ensure that iterative development leads to a successful customer experience.
• Participate in technical discussions with the Engineering teams where your goal is to make sure we deliver a great product. Work with Engineering teams within the Agile/Scrum methodology, facilitate quarterly planning, assist with execution of sprints, & lead backlog refinement & prioritization. Plan product launches, collaborate with stakeholders on marketing activities, documentation, support requests & sales enablement.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Proven track record of distilling complex & ambiguous situations into actionable plans for your team.
• Excellent communication skills, collaborative mindset, & ability to build strong cross-functional partnerships.
• Ability to participate in technical discussions with engineers & engineering-focused customers, & an appreciation of the realities of building & managing complex software services at scale.
• 5+ years experience as a Product Manager, in a fast-paced company focused on delivering SaaS software.
• 2+ year experience in building data insights or AI/ML products

Desired:

• BS in computer science (or related field) or 2+ years experience as a software engineer.
• Messaging background.

Location 

This role will be remote, & based in the United States but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $149,440 - $186,800.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $158,240 - $197,800.
• This role may be eligible to participate in Twilios equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state.