See yourself at Twilio

Join the team as our next Renewals Account Executive on Twilios SEGMENT Renewals (Go To Market) team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support the Sales & Customer Success organizations in the ongoing Renewal of our customers. Youll act as a key member of Account teams, supporting the contract renewals process of all our customers. Youll use your commercial aptitude & negotiation skills to ensure mutually beneficial renewals outcomes for both Segment & our customers.

Responsibilities

In this role, youll:

• Be a key member of the Global Renewals team responsible for renewing a portfolio of existing customer accounts. You will proactively & enthusiastically engage customers & manage them through their renewal process, at the same time looking for growth opportunities.
• Manage a pipeline of accounts due for renewal working alongside the account owners, & provide top-class experiences to our most valuable asset, our customers.
• Use sales & negotiation skills to encourage our customers (at the C level) to renew & expand their access to the Segment product suite.
• Drive value for existing customers by providing insightful & educational product demonstrations while answering complex financial questions.
• Be passionate about successful customers deployments while being able to communicate & mitigate risk to resolution.
• Manage outbound renewal contract communications to portfolio of customer accounts & lead renewal discussion negotiations as defined in Rules of Engagement
• Prepare & socialize internally renewal proposals 90 days in advance (including renewal rate calculations) & manage renewal quote forecast  in SFDC.
• Collaborate with Account Executive & Customer Success Manager to execute effective renewal strategy
• Drive revenue growth through upsell & cross sells in collaboration with Sales, CSM, Solutions Architecture, & Revenue Ops.
• Collaborate with cross-functional counterparts in Sales, Product Management, Ops, & Solution Architecture to articulate business value derived from using Segment in the Customers business.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience in customer-facing role (account executive sales or customer success), ideally within Tech, SaaS or Financial Services.

Desired:

• Delight in providing an exceptional customer experience.
• Demonstrate ability to overachieve on daily, weekly & monthly targets.
• The ability to work successfully in a high-energy, fast paced, rapidly changing environment.
• You are curious, organized, & detailed - not afraid to to ask for help, but able to work independently & manage multiple projects.
• When you come across a problem, you're willing to solve, build, & document the solution for the team at large.
• Excellent verbal, written, & interpersonal communication skills.
• You love engaging with customers through emails & calls.
• Experience using Value-based selling
• Bachelor's degree

Location 

This role will be remote, based in the United States, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, & Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $75,280 - $94,100.

• Based in New York, Washington State, or the San Francisco Bay area, California: $83,600 - $104,500.

• This role may be eligible to participate in Twilios equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

• This role is eligible to earn commissions. 

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state.