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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

We are building an elite team that will define & deliver on a scalable portfolio servicing model for the Value segment. Through employing a systematic & process-driven approach, we aim to set the industry bar in program management, relationship management & strategic program design. 

In this role, you will own a portfolio of accounts, providing CX guidance & best practices, & serve as a point of escalation for program teams as needed. You will also ensure accounts are aligned to business objectives & driving program value paving the way for account renewals & expansions.  As team lead, you will be supporting the professional development of your team members, becoming their mentor & coach. You will ensure compliance from your team on internal KPIs & MBOs.
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