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ACVs mission is to build & enable the most trusted & efficient digital marketplaces for buying & selling used vehicles with transparency & comprehensive data that was previously unimaginable. We are powered by a combination of the worlds best people & the industrys best technology.  At ACV, we are driven by an entrepreneurial spirit & rewarded with a work environment that enables each Teammate to impact the company from day one. ACVs network of brands includes ACV Auctions, ACV Transportation & ACV Capital within its Marketplace Products as well as True360 & Data Services.

What will you do:

  • Process claims/incidents by gathering & analyzing all facts & documentation to determine liability in a timely manner & according to assigned expectations & KPIs

  • Promptly follow up with appropriate parties to provide status updates until claim/incident is resolved

  • Resolve any customer complaints in a friendly, courteous manner & escalate all serious complaints

  • Resolve damage claim discrepancies while ensuring that each customer is aware of the sales process

  • Resolves & recommends sound resolutions to all stakeholders regarding all post-transportation issues (ex: repairs, unwinds, etc.)

  • Coordinates & facilitates all logistics for 3rd party inspections of vehicles while practicing proper record keeping within our CRM

  • Work in conjunction with the Payments Team to collect outstanding balances

  • Investigate loss & damage claims/incidents in accordance with ACV Standard Terms & Conditions, customer contracts, carrier contracts & applicable insurance policies

  • Practice & promote teamwork at all times. Set a good personal example of attitude & performance

  • Ensure proper follow-through on all assignments, bulletins, schedules & accounting from the Carrier Manager or designated manage

  • Maintain a good flow of communication with entire team including all management

  • Recommend new processes & procedures to the Carrier Manager to ensure customer delight

  • File claims with the carrier, carriers insurance provider & other appropriate parties on behalf of the customer

  • Thoroughly conduct investigations while collecting all relevant evidence

  • Create accurate & fair repair estimates using Mitchell Connect

  • Assist Carrier Management Team with other admin duties as needed

What you should need:

  • Excellent relationship building skills both in-person & over the phone

  • Understand the importance of building internal & external networks to increase personal effectiveness

  • College degree or a combination of experience & High School Diploma required

  • Knowledge of Google products is a plus

  • Insurance knowledge preferred

  • Minimum of 2 years of vehicle damage claims and/or vehicle repair experience

  • Minimum of 1 years automotive industry experience preferred

  • An upbeat & positive demeanor

  • Ability to be self-motivated & able to work independently

  • Adapt quickly to shifting priorities & assists others in doing so

 
 
 
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