See yourself at Twilio

Join the team as our next Production Operations Analyst, Deliverability & Verification at Twilio.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help businesses across the world connect with their customers. Youll become (or already are) an expert in messaging best practices, & be willing & able to import that knowledge to internal & external partners. As a steward of carrier trust, youll be responsible for vetting messaging campaigns with the support of a group of industry veterans on a high-growth, fast moving team.

Responsibilities

In this role, youll:

• Manage a work queue with other team members, ensuring timely & accurate responses to customer inquiries.
• Identify compliance issues with submitted campaigns, & generate feedback for the campaign to help run successfully.
• Collaborate with our Spam/Fraud team on ensuring deliverability for some of the biggest brands using text messaging.
• Build the reputation as a trusted source for carrier compliance.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong written & verbal communication skills.
• Competency with productivity software, ie Google Suite.
• Demonstrable history of strong ethical values.
• English & Spanish fluency (written/spoken).

Desired:

• Previous work in a compliance or fraud capacity
• Prior experience working at a messaging provider, aggregator, SaaS/CPaaS in a messaging capacity

Location 

This role will be remote, & based in Colombia.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.