Hyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building & powering processes. The Hyperscience Platform is the world's first Software-Defined, Input-to-Outcome Automation platform used by top public companies & government organizations around the world to build & run mission-critical processes with ease & speed.
Hyperscience helps enterprises quickly build & roll out new business processes with built-in automations, reduce manual errors, increase high- & low-skilled employee productivity, & eliminate the need for costly transformation. Hyperscience's Intelligent Document Processing solution has been implemented at some of the world's leading financial services, insurance, healthcare & government organizations, including TD Ameritrade, QBE Insurance Group Limited & Voya Financial, helping them lower costs, reduce error rates by 67% & increase employee capacity by 10x.
Since its founding in 2014, Hyperscience has grown to more than 150 employees with offices in New York City, Sofia, Bulgaria, & London, UK, & has consistently been recognized as one of the best places to work, with a collaborative & innovative culture & best-in-class benefits.
The Customer Experience team at Hyperscience acts as the customer's trusted advisor & advocate, building & growing an ongoing healthy relationship with each customer. Team members are responsible for preserving our current business, opening doors for additional opportunities, & growing our customers into life-long Hyperscience advocates.
The Director of Technical Support is responsible for overseeing our Technical Support Engineers who provide support to customers through various channels both during implementation & post-launch. You will work with several teams across the organization to ensure all SLAs & customer support goals are met. This Director will leverage their background in technical support along with a track record for building teams to create a true Center of Excellence for our customers, & be a role model for their team.