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Kasisto // conversational AI platform for finance
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NLP Engineer

Who we are

Humanizing Digital Experiences

Kasistos Digital Experience Platform, KAI, is designed for financial institutions to deliver the industrys most amazing Conversational AI powered intelligent virtual assistants to their customers. KAI is open & extensible, & also fluent in the language of banking & finance. From simple retail transactions to the complex demands of corporate banks & wealth management, financial institutions can deliver meaningful digital interactions with KAI that help build their digital brand.

Financial institutions around the world use KAI, including DBS Bank, J.P. Morgan, Absa, Standard Chartered, TD Bank, & Manulife Bank among others. They chose KAI for its proven track record to drive business results while improving customer experiences. The platform is used by millions of consumers around the world, all the time, across multiple channels, in different languages, & is optimized for performance, scalability, security, & compliance

What we need

We are looking for an NLP Engineer to contribute to the architecture & development of our cutting-edge conversational AI platform by creating sophisticated natural language understanding (NLU), intelligent interpretation & context handling, conversational flows & reasoning, & interactive natural language generation (NLG).

What you will be doing

You will design, build, & maintain new & existing conversational AI models for personal & institutional banking across various languages & locales. The position encompasses the entire scope of designing an intelligent digital assistant, including text normalization & tokenization, NLU, interpretation & context handling, reasoning & conversational flow, & NLG. You will also oversee & assist with the customization, translation & localization, development of tools, & maintenance of high-quality intelligent digital assistants, in order to enable financial institutions to facilitate & engage customers with our powerful conversational banking platform.

Candidates must have a strong background that includes production-level experience with Machine Learning, NLP, & a solid command of object-oriented programming. Candidates should be familiar with tuning, evaluating, & debugging NLP systems. Our platform is multilingual, spanning many languages & locales, so the candidate must be comfortable working with diverse language data & should be an expert in the structure & patterns of language. A mastery of multiple languages or a background in linguistics, while not required, is strongly recommended.

This position is ideal for someone who wants to make AI-powered intelligent digital assistants smarter & more useful, & who has a passion for language & NLP. You will have a major impact on the behavior of our conversational AI systems that are being used by millions of banking consumers across the world, while working independently within a small, creative, & supportive environment of passionate people. This is an excellent opportunity for someone looking to gain hands-on experience with a lot of creative control inside a rapidly growing tech startup.


What you need for this position

  • 3+ years of professional experience with NLP technology
  • Masters, or PhD in Computer Science, Linguistics, Data Science, or a related field, preferably with a focus on Artificial Intelligence or Machine Learning
  • Strong proficiency in Java & a solid Computer Science foundation; must be able to write production-level code & understand OOP principles
  • Experience with current research & trends in the fields of NLP & ML
  • Experience with building DNN-based NLP models using frameworks such as TensorFlow or PyTorch
  • Experience with developing multilingual NLU technology, text processing, statistical NLP, and/or conversational agents
  • Experience with Python, JavaScript, shell scripting and/or SQL is a plus

Where we are

We are located in the heart of New York Citys Silicon Alley, the Flatiron District.  This position can also be remote. Applicants must be authorized to work in the US. Kasisto is an equal opportunity employer.

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