See yourself at Twilio

Join the team as our next Staff Technical Program Manager

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

Twilio is looking for a skilled Technical Program Manager to join the Communications BU, who can facilitate our teams to reach our aggressive product delivery & Engineering scale goals. Acting as the hub in a world of spokes, with technical aptitude & an product mindset, you will lead teams collaboration & deftly identify dependencies & risks, resolve blockers, make use of metrics to improve delivery, track & report progress, & leverage best practices to ensure predictable & timely delivery of our programs. You will be partnering & collaborating with product managers, engineering counterparts, & stakeholders across BUs, to craft & deliver on the vision, strategy, & roadmap for Communication Products. Experience in Telecom or Voice is a plus.

Responsibilities

In this role, youll:

• Drive strategic cross-functional planning, leading discovery & prioritization by closely partnering with product managers, engineering leads & stakeholders  to develop program plans, including roadmap, dependency identifications & resourcing plan.
• Collaborate with cross-functional stakeholders to help make key decisions, remove obstacles, & address key program issues
• Identify & manage risks to closure through data-driven approaches by applying both technical & business judgment.
• Contribute to the definition, development & tracking of our goals & priorities.
• Establish & drive adoption of program frameworks, tools & best practices.
• Help be an agent of change as we strengthen our Technical Program Management across the organization.
• A true servant-leader, there to help the teams do their best work.
• Open to learning from others, humble, willing to experiment & try new ways of working.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years experience in technical program management, project management.
• Degree in computer science or similar degree. 
• Structure & lead complex cross-functional programs for product & cross-company initiatives. Must be able to effectively plan, organize & drive projects to completion,
• Drive towards continuous improvement through analyzing data & inspect & adapt practices to work with agile teams to improve program delivery.
• Support the transparency & communication of the health & progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization.  
• Ability to handle multiple competing priorities in a fast-paced environment.
• Highly accountable with a demonstrated ability to think strategically.
• Gather & analyze large amounts of information quickly in order to problem solve & drive decision-making effectively
• Must demonstrate a sense of urgency & ownership to drive solutions & tasks to completion
• Help be an agent of change as we strengthen our Program Management across the organization.

Desired:

• Experience in the Telecom Industry is a plus.
• Experience in B2B software company PaaS is a plus.

Location 

This role will be remote & based in India.

Travel 

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.