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About the Company:
Qumulo is the unstructured data platform to store & manage exabyte-scale data anywhere at the edge, in the core data center & in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, & curate data simply & efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.
At Qumulo, we are building an open & collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven & experimental & as an inclusive workplace, we encourage & celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
About the Position:
Customers are the lifeblood of our company & Qumulo is looking for strategic, customer-focused, & results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage & work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS & Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue & ensuring proper communication & resolution.
Please note we are looking for candidates based in the Pacific to Central US time zones & this role's schedule will include weekend coverage.
Responsibilities:
- This role will provide support to our customers in our follow-the-sun support model, covering weekend schedules, including Saturday & Sunday
- Work cross-functionally with our sales, product, & engineering teams to ensure customer issues are quickly resolved
- Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, & general file system issues
- Prioritize & drive resolution for escalated customer issues in both cloud & on-premises environments
- Provide feedback to engineering & product teams on product gaps & areas of improvement, particularly related to cloud offerings
- Collaborates with peers & mentors on complex issues
- Consistently grow knowledge & expand skill sets in cloud technologies
Qualifications:
- Excellent written & verbal communication skills
- Strong problem-solving skills with a can-do attitude
- Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, & identity management services
- Basic network troubleshooting skills & understanding of general network technologies
- Familiarity with Linux & Windows operating systems
- Familiarity with Windows Active Directory or LDAP
- Understanding of file permissions & access control in cloud environments
- 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments
- Python Programming skills are a plus
- Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required
The annual pay range for the role is USD $81,000 - $121,000.
Individual pay depends on various factors, such as role level, relevant experience & skills, & location. Pay ranges are reviewed & typically updated each year. Offers are made within the pay range applicable at the time.
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, & other relevant information.
Qumulo is committed to complying with all applicable federal, state, & local laws concerning background checks. We ensure that our background check process is fair, consistent, & transparent, & we follow all legal requirements regarding the timing & scope of such checks.
For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws & only after a conditional offer of employment has been made, where required.
For more information on our Applicant & Employee Privacy Notice please click on the link below:
#LI-Remote
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