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Hi, we're Oscar. We're hiring a Infra-Prod Team Lead to join our Infrastructure Production team.
Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
You will manage the success of a Claims Production team & its workflows, driving member & employee satisfaction. You will support your team in their effectiveness, career development, & team morale. You will partner with your Operations Manager to develop operational improvements to daily workflows..
You will report to the Senior Manager, Claims Production.
This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
The base pay for this role in the states of California, Connecticut, New Jersey, New York, & Washington is: $56,800 - $74,550 per year. The base pay for this role in all other locations is: $51,120 - $67,095 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.
Responsibilities
- Guide your team's metrics, including member & provider satisfaction, quality of care (daily benchmark production) & employee satisfaction
- Coach direct reports through a culture of feedback & development to provide the best member/provider experience & care possible.
- Serve as a central communicator -- leading team huddles, promoting vision, strategy, company values, & providing feedback to team members & other company associates.
- Manage the daily needs of your team, including hiring, training, inventory levels, & scheduling to ensure an efficient operation .
- Compliance with all applicable laws & regulations
- Other duties as assigned
Qualifications
- 2+ years of people leadership experience in a production or claims environment
- 2+ years of experience reading & using data to make decisions
- Experience working in a collaborative environment with a diverse set of people
- Strong proficiency Excel & exposure to JIRA
Bonus Points
- Prior healthcare, service, or production experience
- Bachelor's Degree
- Demonstrated capacity to balance competing priorities & continue to execute projects with excellence.
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives..
Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience.
Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
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