Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, & IT operations teams at thousands of global organizations to rapidly compose & deploy digital products & services that engage customers, enhance conversions, & help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, & named a top place to work by the Boston Globe & the Boston Business Journal. We are Acquia. We are building for the future & we want you to be a part of it!

The Associate Customer Success Engineer at Acquia serves as a trusted advisor during the implementation of Acquias technical solutions. We are looking for a customer centric, organized & determined individual who is interested in listening to customer challenges, diagnosing & solving problems. In this role, you will advise Acquia customers on how to utilize our solutions & partner with our AM & CSM teams to ensure overall customer success & retention of our customers.

Responsibilities :

• Learn & become an Acquia Cloud Platform expert who customers can look to for advice & expertise
• Engage with the product team to drive customer requests & influence our roadmap
• Work alongside Account & Customer Success Managers as the technical resource responsible for helping customers enable Acquia tools
• Work directly with customers & partners to resolve issues, develop & maintain excellent customer relationships
• Lead or participate in customer facing meetings, responsible for customer satisfaction follow up & internal documentation
• Be a team player & coach other team members
• Be a true proponent of customer advocacy

Requirements :

• B.S. in Computer Science or related discipline
• 1-3 years working experience in a customer facing role, technical experience nice to have
• Passion for the web & open-source development
• Willingness to learn & be a trusted resource
• Commitment to customer service & providing the best experience possible for our customers
• Aptitude for understanding customer use case & challenges & mapping those to Acquia solutions 
• Excellent interpersonal & communication skills
• Ability to Present to C Level Executives
• Experience at a SaaS company, with Drupal or with cloud architectures
• Excellent organization skills & ability to multitask in a fast-paced environment

Acquia is proud to provide best-in-class benefits offerings to our employees & their families in maintaining both a healthy body & a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, & much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.