The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation & leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, & a commitment to excellence. Youll have the opportunity to work on impactful projects, develop your skills, & grow within a supportive environment that values diverse perspectives & experiences.

In this role, you will take on a key responsibility in analyzing & interpreting data to measure the commercial impact of tests, campaigns, & key project, while providing ad-hoc data support across various areas. You will translate data into clear, actionable insights that drive better decisions, support business success, & enhance customer value & satisfaction.

Were looking for passionate individuals who can bring their unique skills & ideas to the table. Even if you don't meet every requirement but believe youd excel in this role, wed love to hear from you!

What youll do

• Quantify commercial impact of A/B tests, marketing activity, & operational projects e.g. revenue uplift, margin impact, CPA, LTV, & ROI.
• Analyse A/B tests & marketing campaign performance to identify commercial trends, risks, & opportunities.
• Build & maintain dashboards & reports in Qlik (our BI platform), ensuring accuracy, clarity & a focus on key business KPIs.
• Extract, clean & prepare data using SQL & internal datasets to support commercial analysis & decision-making.
• Set up Dialler (telesales) campaigns with a commercial lens ensuring correct targeting, data selection & configuration to maximise performance & ROI.
• Produce clear post-campaign & post-test reviews that explain what happened, why, & what it means in terms.
• Present insights & recommendations to stakeholders in a clear, non-technical way, highlighting trade-offs & next best actions.
• Support stakeholders in defining & tracking KPIs that reflect business & commercial performance.

What youll bring

• Strong analytical & problem-solving skills with the ability to translate data into commercial insight.
• Proficiency in SQL for data extraction & transformation.
• Experience with Qlik, Tableau, Power BI or similar BI tools for reporting & visualisation.
• Understanding of A/B testing principles, funnel metrics, & campaign performance.
• Experience with Dialler systems & campaign setup (or the ability to learn quickly).
• Strong communication skills, able to tell a clear story from the data.
• Comfortable working with numbers related to Life Time Value, including predictive metrics
• Commercially minded with a natural curiosity about how to optimise
• Detail-oriented & thorough with a strong focus on accuracy.
• Able to manage multiple tasks, prioritise based on commercial impact, & work independently.
• Collaborative & proactive in engaging stakeholders & challenging assumptions where needed.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize & celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you & your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents & cultures
• Work-Life Balance: Enjoy a healthy balance between your professional & personal life, with a supportive environment that prioritizes your well-being & personal time

Location: Work from home Please note that you will need to visit our BGC office to pick up your equipment.            

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations & preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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