Who we are

Founded in 2008, DoubleVerify (DV) is the leading independent provider of marketing measurement software, data & analytics that authenticates the quality & effectiveness of digital media for the worlds largest brands & media platforms. DV provides media transparency & accountability to deliver the highest level of impression quality for maximum advertising performance by bringing transparency & accountability to the market & ensuring ad viewability, brand safety, fraud protection, accurate impression delivery & audience quality across campaigns to drive performance. DV has helped hundreds of Fortune 500 companies across every major vertical, including financial services, telecom, automotive, retail, CPG, travel, luxury & pharmaceuticals gain the most value out of their media spend by delivering best-in-class solutions across the digital ecosystem. Learn more at doubleverify.com

About The Role

DV is looking for a detail-oriented & analytical Support Operations Specialist to join our team. In this role, you will focus on ensuring the accuracy, health, & reliability of our measurement data while enabling smooth operational processes across teams. You will partner with Engineering, QA, Implementation, & Product to troubleshoot issues, identify root causes, & maintain clear, comprehensive documentation that strengthens data quality & operational performance. Your work will help deliver best-in-class support to both our clients & internal stakeholders.

What youll do

• Become an expert in the usage, health, & quality of measurement, & protect products. 

• Partner with Product, Engineering, QA, & Implementation teams to ensure that our products & processes run smoothly & have the data & tools needed for success.

• Find opportunities to automate & scale product processes

• Identify root causes for key product health gaps & develop mitigation plans to help resolve risks.

• Maintain accurate & complete documentation.

• Support key projects & initiatives with robust ad-hoc reporting & analysis.

Who You Are

• B.A. /B.S. or equivalent/higher level of education in Information Systems Engineering, Industrial Engineering & Management, Statistics, a related technical field, or equivalent experience. 

• Experience in Support, Operations, or Data Analytics.

• Excellent data & analytics skills, a track record of making data-driven decisions, & a strong ability to write & edit queries using SQL.

• Passionate about data, processes, & documentation.

• Curious, self-starter, with an analytical mind not afraid to ask questions.

• Excellent verbal & written communication skills in English & the ability to collaborate well across different functions & levels within the organization.

• Great ability to thrive in a fast-paced, collaborative, agile environment, while also leading process improvement efforts.

Nice to Have

• Familiarity with AI tools. 

• AdTech/MarTech or related areas with a strong understanding of the online advertising industry, ad tech platforms, & relevant metrics.

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