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NEXThink // employee experience management software
Marketing, Full Time       Posted: Thursday, August 15, 2019
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  Company Description

Nexthink is a global leader in Digital Employee Experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation & employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Headquartered in Switzerland, Nexthink also has offices in France, UK, Germany, Spain, UAE, Saudi Arabia, Australia & the US. Our growing team of Nexthinkers is proud to be making the digital work lives of seven million employees across 1,000 customers more productive.

At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, & equity in the workplace. Nexthinkers are multinational & multilingual, & come from all walks of life. We are committed to hiring a genuine representative workforce that can help us create solutions & foster innovation for the modern digital employee experience. Join us today!

Job Description
  • Recommend & drive a customer success marketing strategy in line with business objectives
  • Build a global customer advocacy program to scale the value our customers can add to sales & marketing (accelerate pipeline, increase renewals, etc)
  • Drive customer engagement to the next level by recognizing our top customers, highlighting their success & providing them a stage to showcase their success
  • Work closely with regional marketing & customer success to execute on customer advocacy initiatives
  • Increase product adoption by helping customers access information seamlessly & increase inter-community engagement.
  • Set customer engagement KPIs & measure achievement of goals
  • Seniority Level: Mid-Senior Level
  • Function: Customer Service, Marketing
  • Track record in cross-functional project management
  • Experience in software industry/IT
  • Excellent interpersonal skills
  • Smart, proactive & autonomous
  • Thinking outside the box, creative mindset
  • Willing to work with a dynamic & international team
  • Native English speaker mandatory
  • Management education (Bachelor or Master)
Additional Information

This is an exceptional opportunity to join a fast-growing, successful & innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness & collaboration.

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