BARK Happy Dog Concierge (On-Site Hospitality, Part-Time Role)

Location: Based at our partner luxury property. Candidates must be within commuting distance & able to work flexible shifts, including weekends & holidays as needed.

ABOUT BARK

At BARK, we are obsessed with making dogs happy & the humans who love them. Since launching in 2011 with BarkBox, we have created millions of moments of joy through toys, treats, & unforgettable experiences. Our mission is simple: to make magic between dogs & their people, wherever they go.

We are now expanding our "dogs-first" philosophy into luxury hospitality. BARK hospitality experiences bring the same exceptional care, joy, & playfulness that define our brand into a hotel environment where dogs & their people can relax, connect, & be celebrated.

Service Philosophy

We believe in warmth, authenticity, & genuine connection, not scripts or robotic interactions. Every touchpoint is an opportunity to curate a dog-centric experience that will lead to ensuring each pup & dog parent  feels seen, cared for, & truly welcome.

Our approach is built around three core values:

Authenticity
Be genuine, compassionate, & dog-obsessed. Guests should feel your love for dogs & people in every interaction.

Personalization
Take notice & learn from every visit. We use detailed guest notes to tailor each stay, from a pups play style, favorite toy, social preferences, walking cadence & preferred treats, to a returning dog's preferred spots to sniff.

Memorable Experiences

Go beyond the expected. Surprise & delight guests with thoughtful gestures: from a personalized dog portrait & custom welcome amenity to mark a special milestone, to supporting Dog-Inclusive Tea Service,   Dog-First Excursions & Spa & Wellness services.

We are looking for fellow dog lovers with a heart for hospitality who create joy naturally, without being asked.

The Role

The onsite BARK Happy Concierge is the heart of the dog guest experience at our hotel partner properties. This team member curates one-of-a-kind experiences for dogs & their humans, ensuring every moment feels personal, effortless, & full of care. The role blends hospitality expertise, dog behavior knowledge, & a genuine love for service.

Key Responsibilities

Canine Care & Comfort

• Serve as the primary expert for all on-property dog needs, from wellness checks & enrichment to special requests.
• Manage safe, positive dog interactions in shared hotel spaces such as lounges, pet-friendly pools, & walking trails.
• Offer gentle guidance & reassurance to guests traveling with multiple dogs or pups with unique needs.

Guest Experience & Service

• Deliver best-in-class hospitality for guests & their dogs, grounded in warmth, intuition, & care.
• Help personalize every stay, from custom dog beds & welcome amenities to remembering & recognizing birthdays, favorite snacks, or preferred walking routes.
• Anticipate needs before they are voiced to ensure both dog parent & pup guests feel completely at ease.
• Recognize & celebrate guest moments, such as surprising families with treats or a small celebration for a pups birthday or milestone.

Hotel Operations & Coordination

• Partner with property teams, including front desk, housekeeping, food & beverage, & spa, to help integrate dog-friendly services seamlessly.
• Maintain pristine standards in all dog-accessible areas, ensuring cleanliness & comfort meet luxury expectations.
• Coordinate with local vendors such as groomers, vets, dog-friendly restaurants & transportation services.

Experiences & Enrichment

• Curate & lead daily or seasonal experiences that inspire dog connection & delight, including guided walks, Dog-Inclusive Tea Service, exclusive Dog-First Excursions, & indulgent Spa & Wellness treatments for pups.
• Capture special moments for guests, contributing to BARKs storytelling & community engagement.

Communication & Care

• Communicate clearly & warmly with guests both in person & digitally, creating lasting relationships built on trust.
• Handle any behavioral challenges, emergencies, or special requests with calm confidence & professionalism.

Qualifications & Skills

• Deep understanding of dog behavior & comfort managing dogs in group & social settings.
• Minimum of two years of experience in one or more of the following: luxury hospitality, veterinary care, dog training, or dog daycare.
• Exceptional customer service mindset that is proactive, empathetic, & guest-focused.
• Strong organizational skills & meticulous attention to detail.
• Professional appearance & demeanor that reflect luxury service standards.
• Ability to lift up to 60 pounds, walk for extended periods, & safely handle dogs of all sizes.
• Proficiency with Google Suite & Slack (training provided).

Why Youll Love Working with Us

• Join a pioneering team redefining what dog-friendly luxury means.
• Work in a beautiful, hotel-style setting surrounded by dogs & dog lovers.
• Receive comprehensive training in BARKs world-class service philosophy.
• Hourly pay range is commensurate with experience.
• Enjoy exclusive BARK perks & the satisfaction of creating meaningful, joyful experiences every day.

Summary

We are looking for someone who believes that hospitality should feel like home, where both people & pups are treated like family. If you are passionate about creating personalized, memorable experiences & thrive in a luxury service environment, we would love to have you join our pack.