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Phreesia // customized patient intake for medical practices
Remote (U.S. or Canada)    Posted: Saturday, April 03, 2021
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Phreesia is looking for a Training Lead to coordinate & run our Client Services & Client Success training programs. As a Training Lead, you will be responsible for identifying gaps in employee skills & competencies, developing training/evaluation materials, & delivering a tailored training program. This role will include teaching & inspiring in both formal & informal settings. You will be a best-practice mentor for the Customer Solutions team & hold the team accountable for maintaining strong product knowledge & continuous personal development.

You will work closely with Training & Customer Solutions leadership to design programs that produce strong performers & future leaders. In this role you must be able to juggle multiple priorities & manage requests coming from a variety of sources, while assuming ownership for successfully completing projects & duties. This role will also involve observing individuals as well as providing feedback & coaching.

What You'll Do:

  • Deliver interactive instruction through training materials, job aids, & presentations in both live & virtual classroom environments for various geographic locations
  • Transfer knowledge & create environments where individuals learn from one another by sharing best practices
  • Identify training needs & gaps in the organization in close cooperation with other Training Leads & Manager, Training
  • Assess training needs through surveys, interviews with employees, or consultations with managers
  • Evaluate the quality of training courses & continually implement improvements under the supervision of Manager, Training
  • Provide inputs on the development of specific training plans, prepares training materials/documentation, & delivers content
  • Administer new hire evaluations & provide immediate written/verbal feedback
  • Coach/Mentor Early Career hires with best practice implementation & account management strategies, & other key elements of the Customer Solutions experience
  • Create & maintain training materials; ensuring the content is up to date
  • Monitor best practices in the training & adult learning industries & introduce to the organization
  • Other related duties as assigned

What You'll Bring:

  • Bachelors degree required.
  • 3+ years experience in Client Services or Client Success training OR 5+ years experience in customer service, professional services, or account management roles, ideally in technology industries
  • Ability to clearly convey complex ideas & data in written, presentation, & spoken formats to a variety of audiences
  • Ability to portray confidence while presenting to adult learners, utilizing effective facilitation skills
  • Strong communication skills with a positive & professional attitude
  • Ability to creatively use resources & adjust to changes quickly & professionally
  • High attention to detail & strong team attitude
  • Skilled in Salesforce & Microsoft products (Word, PowerPoint, Excel, Outlook), OneDrive, & SharePoint

Who We Are:

At Phreesia, were committed to helping healthcare organizations succeed in a fast-changing landscapeand we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing and enhance clinical care. 

Basically, what you do here matters, & hard work does not go unnoticed. Not only does Phreesia care about our clients, we also care about our employees. In fact, were a three-time winner of Modern Healthcare magazines Best Places to Work in Healthcare award. If youre interested in consistent feedback & recognition, defined career paths, & the opportunity to work with driven & engaged colleagues in a dynamic industry, this may be the right opportunity for you. 

Benefits & Perks: 

  • Remote work environment 
  • Variety of health plan options, dental/ vision coverage, & short/long-term & life insurance plans 
  • 401(k) savings plan (USA) or RRSP plan (Canada) 
  • Unlimited vacation 
  • Home office set-up stipend 
  • Mobile phone stipends & Internet reimbursement 
  • 100% paid parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada. 
  • Tuition & certification reimbursement, as well as other professional development opportunities 

We strive to provide a diverse & inclusive environment & are an equal opportunity employer. 

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