We're hiring a Team Lead, Member & Provider Services to join our Member & Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform & a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role:

You will be an expert on production team workflows & drives goals & KPIs for the team of support staff to meet business objectives while providing coaching & leadership. You will partner with stakeholders to identify & develop workflow improvements to enhance efficiencies for the team.

You will report into the Manager, Member & Provider Services.

Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings & events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $54,000 - $70,875 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.

Responsibilities:

• Hire & manage a team of Oscar colleagues with direct responsibility for performance management, their growth & development, & associated HR administrative tasks
• Manage your team's outcomes, monitor dashboards, & track operational KPIs, conducting root-cause analysis & constructing action plans when issues arise
• Understand & be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.
• Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, & values of Oscar, & providing guidance & motivation to achieve daily operational objectives
• Be a culture carrier, driving engagement with your team by creating an inclusive & inviting culture that aligns with Oscar's core values
• Actively lead & participate in continuous improvement activities that drive or influence the improvement & development of a high performing production team
• Identifying & closing gaps on existing operational workflows
• Work collaboratively across production & other Oscar teams to implement best practice
• Compliance with all applicable laws & regulations
• Other duties as assigned

Requirements:

• 2+ years experience in a fast-paced operations or customer service environment
• 2+ years of direct people management experience
• 2+ years of experience using data & metrics to drive improvements
• Experience in LEAN practices
• Strong verbal & written communication skills
• 1+ year working with BPO vendors
• Experience working with teams in multiple locations & multiple disciplines

Bonus points:

• Bachelor's degree
• Prior healthcare and/or insurance experience
• Advanced Google Suite or Microsoft Office capabilities
• 2+ years experience solving complex inquiries
• 1+ years managing projects