Critical Mass is a leading digital marketing agency at the forefront of innovation & technology in the industry. We are seeking an experienced & highly skilled Account Director to join our dynamic team. This is a unique opportunity for a professional with a strong background in technical & strategic digital marketing to lead key client accounts & drive digital excellence.

You will:

Build & own senior client relationships

• Be responsible for a portfolio of project work. This includes managing projects, client expectations, having an intimate understanding of project finances & resource needs. You will be responsible for constantly evaluating the way in which your portfolio is being run to ensure best practices & processes are being followed to ensure operational excellence & successful delivery.
• Collaborate closely with other client service & project management team members to ensure key points of portfolio information is being shared as needed for collective success
• Communicate often, clearly & in a way that allows all team members to be working from a level playing field
• Participate in strategic annual planning to drive the agencys agenda forward in support of the clients business
• Handle project initiation & creation amidst ambiguous environments in collaboration with cross discipline teams
• Build strong relationships with internal teams & other agency partners in order to establish trust & an ideal collaborative environment
• Work closely with project management, & other technical or data science experts to evaluate MarTech platforms to identify how to best execute strategic roadmap initiatives
• Work closely with technical, data science & UI/UX experts in order to create an iterative roadmap of new site features
  • Assist in development of necessary processes that enable the team to build, test & learn in order to iterate on the features necessary to evolve the success of the website
• Support or own projects related to digital strategy, website development, website optimization, consistent A/B testing programs & SEO.
  • Be able to analyze insights, & data in order to help drive projects & solutions.
• Ensure Client objectives are met with the projects we are executing.
• Help ensure the Client understands the project work to allow for them to be core collaborators & advocates for the work within their organization
• Create opportunities for deeper collaboration & interaction that reinforces the clients status as an innovative participant in the creation of cutting-edge solutions
• Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices & solutions across functions
• Provide leadership, support, & ongoing guidance to team members
• Provide internal teams with appropriate insight into clients strategic business initiatives

You have:

• 6-10 years of Account Management experience in internet marketing or advertising online media, demonstrating a strong track record of successful client management
• Experience with digital strategy, digital experience development, site development, site feature development, SEO, MarTech platforms
• Experience with site development, specifically involvement in large scale site design, build-out, maintenance, & enhancements
• Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, & internet technologies, indicating your comprehensive knowledge of the digital landscape
• Experience working with complex clients, delivering annual services revenues in excess of $2M each
• Knowledge of programs, projects, & management processes & toolsets, showcasing your ability to efficiently oversee & execute complex projects
• Proven abilities in negotiation & leadership, with a track record of successfully navigating challenging client situations & leading cross-functional teams
• Excellent written & oral communication skills, including the ability to deliver compelling presentations that resonate with clients & internal partners
• A comprehensive & detailed knowledge of issues within e-business, including a strong working knowledge of third-party solution providers, demonstrating your expertise in the e-commerce ecosystem
• Excellent interpersonal skills, especially in situations involving consensus-building & team collaboration, highlighting your ability to foster strong working relationships both internally & externally

What We Offer:

• Global maternity & parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, & flex days
• Access to online services for families & new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity & Inclusion Board with 13 affinity groups
• Internal learning & development programs
• Enterprise-wide employee discounts

At Critical Mass, we value our employees & offer competitive compensation & benefits packages.  If youre looking for a challenging & rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration & team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.