Similarweb is the leading digital intelligence platform used by over 3000 global customers. Our wide range of solutions are used by companies like Google, eBay, & Adidas. We help our customers succeed in todays digital world, by giving them access to data-driven insights, competitive benchmarks, strategic analysis, & more. In 2021, we went public on the New York Stock Exchange, & we havent stopped growing since!  

Reporting to the Team Manager, Customer Success, APAC, were looking for a Customer Success Manager, Greater China with a background in digital marketing to increase client engagement, adoption & growth, by providing expert-level strategic input for large Greater China accounts. 

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, & help clients extract real business value, is essentially what keeps clients engaged with Similarweb for years.

• The CSM is in the front line, bringing our SaaS platform to life for the client 
• The CSM is the one who helps position themselves & Similarweb in the face of the client,  as an extension to their own company.
• Making Similarweb an integral part of their business 

So, what will you be doing all day?

Your role as part of the Customer Success Team means your daily responsibilities may include:

• Be the primary point of contact for all users on your assigned accounts
• Act as a trusted partner & advisor to customers, providing guidance & support throughout their journey with the Similarweb platform
• Identify & mitigate account churn risks, implementing proactive measures to retain customers & enhance their experience
• Manage & expand long-term customer relationships, & ensure account longevity & renewals
• Support in uncovering & identifying upsell opportunities during the customers lifecycle
• Develop strong subject matter expertise across all Similarweb products & offering
• Ensure our Enterprise clients are engaged with the platform & understand the value it brings them towards achieving their business goals

Requirements: 

• Fluent in English, written & spoken
• Solid understanding of the digital marketing space & trends 
• 2 - 3+ years experience in a client facing role, preferably in a SaaS company
• Strong relationship building skills ability to quickly build rapport & establish trust (both internally & with clients)
• Analytical mindset with the ability to quickly digest a problem & identify a solution
• Experience producing high quality client-facing materials
• Excellent problem solving & critical thinking skills
• Team player who can collaborate effectively with colleagues & business partners

Why youll love being a Similarwebber:

Youll get to sell a product you actually believe in: Our customers arent our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said the product. Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

Youll find a home for your big ideas:  We encourage an open dialogue & empower employees to bring their ideas to the table. Youll find the resources you need to take initiative & create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, & offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings & happy hours.

Diversity isnt just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity & experience. We believe our culture of equality & mutual respect also helps us better understand & serve our customers in a world that is becoming more global, more diverse, & more digital every day.