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Warby Parker is on the lookout for a full-time Customer Experience Advisor to join our team of all-star brand ambassadors. As a member of our CX team, you'll be instrumental in delivering extraordinary glasses shopping & ownership experiences to each & every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others & a knack for staying calm under pressure. Sound a lot like you? Keep reading!

This is a full-time hybrid position based in Nashville, TN, & pays $17/hour. Perks of working in our office, located in downtown Nashville, include employer-paid parking, free snacks, team events, & working alongside our best-in-class team!

What you'll do:

Deliver above-and-beyond customer service over the phone, email, & messaging (SMS & live chat)
Become an expert in Warby Parker's internal management system in order to efficiently process sales orders & maintain long standing customer relationships
Use our communication software to interact with your teammates, management, & other departments
Notice even the smallest trends & pain points in our work, then brainstorm solutions to improve each customers experience

Who you are:

A well-rounded team player who takes ownership of (and pride in) your work
Able to think outside the box & solve problems creatively
A thoughtful communicator (both online & offline!) who understands the importance of tone
Empathetic & able to adapt your communication style to best suit your audience
Eager to learn new technology systems & procedures
Highly organized & attentive to detail
Proficient in navigating multiple tabs & windows (you're all about those keyboard shortcuts)
Energized & motivated by a high-volume work environment
Excited to be a brand ambassador for Warby Parker & build strong customer relationships
Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Requirements:

Available to work on a hybrid schedule including nights & weekends, as our CX team operates seven days a week from 8 a.m.10 p.m. ET. Shifts vary depending on business needs & will be communicated during the interview process.
For remote shifts, have a quiet work space with minimal noise (i.e home office)
For remote shifts, have reliable high-speed internet connection with access to your routera laptop & all necessary equipment will be provided!

Extra Credit:

Up to 2 years of customer service experience
Experience working in an in-office environment & from home

Some benefits of working at Warby Parker for full-time employees:

Health, vision, & dental insurance
Life & AD&D Insurance
Flexible vacation policy
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Support
Education Reimbursement
Free eyewear
And more (just ask!)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, & share personal information about you & explain your rights under the California Privacy Rights Act (CPRA).

About Us:

Warby Parker was founded with a mission: to inspire & impact the world with vision, purpose, & style.

We're constantly asking ourselves how we can do more & make a greater impact, & that starts by reimagining everything that a company & industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And weve learned that it takes creativity, empathy, & innovation to achieve that goal.

Since the day we launched in 2010, weve pioneered ideas, designed products, & developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses & contacts to eye exams & vision tests, & you can meet us online, at our stores, or even in your home. Wherever & whenever you need it, were there to make exceptional vision care simple & accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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