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Hi, we're Oscar. We're hiring a Senior Manager to join our Workforce Management team.

About the role

The Senior Manager, Workforce Management leads a team supporting business production & serves as the liaison with internal stakeholders. Responsible for key business results through their oversight of production planning to optimize scheduling & ensure production teams have the correct resources to meet the needs of our customers.

You will report into Associate Director of Production Control.

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.

This is a hybrid role in our Tempe office. You will work part of the time in the office & part of the time remote / work-from-home. #LI-Hybrid

The base pay for this role is: $107,280 - $140,805 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.

Responsibilities

Shape the vision / strategy of Workforce Management team around Center of Excellence principles & guidelines
Drive the success of scheduling & real-time command center operations to achieve & maintain operational KPIs
Accountable for the accurate & timely application of scheduling activities & oversight for production teams utilizing WFM
Responsible for ongoing evaluation & improvement of Oscar's workforce management systems, processes, & capabilities in-line with Oscar's goals & objectives
Lead & develop a stabilized team connected to the Mission & Vision of the company
Compliance with all applicable laws & regulations Other duties as assigned

Qualifications

6+ years of experience managing shared operations or cross-functional teams at multiple locations
6+ years coaching & developing teams
4+ years experience leading production control, workforce management, operational planning, budgeting or forecasting functions (100+ employee)
4+ years experience in LEAN, Six Sigma, or other improvement methods
2+ years experience with facilitating, presenting to, & influencing senior-level leaders
2+ years experience leading change management within large teams (100+ employee)

Bonus Points

Contact center, distribution center, or manufacturing experience
Experience in implementation & expert-use of WFM systems (Five9, Clearview, Verint, Nice, IEX, Cisco) as well as Google Workspace
Operational Excellence Certification (Lean Six Sigma)

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives..

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience.

Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

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