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Managed By Q provides office cleaning & other smart services for office operations.
 
New York City    Posted: Monday, November 19, 2018
 
   
 
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JOB DETAILS
 

About Q:

Managed by Q, the platform for office management, makes it easy to run your workspace. Founded in 2014, the company saves businesses & their employees valuable time by providing a range of subscription & on-demand services, from cleaning & maintenance to supply replenishment & wellness. Today, the Managed by Q technology platform connects thousands of businesses to the services required to seamlessly run their workspaces. The company is also committed to spreading a mission of economic empowerment by creating good jobs for its field staff & providing opportunities for small business to flourish. With operations in New York, Los Angeles, Chicago, & San Francisco, Managed by Q is redefining the way the world works.

About the role:

The Project Coordinator, Maintenance Operations, supports, refines, & helps scale Qs fulfillment operations on a national scale. As the main point person for our clients, a Project Coordinator on the Maintenance team strives to provide the best user experience through competitive quoting, efficient scheduling/coordination of logistics, effective communication, & provides consistent quality service. The Project Coordinator is an advocate for our Maintenance operators in their daily work & sets operators up for success on projects.

About you:

  • Youre a self starter. You own your responsibilities & look for opportunities around you to grow the company even faster
  • You believe the best work is completed in teams, & understand the value of a strong relationship
  • You are solutions oriented & will do whatever it takes to problem solve for our Operators, clients & team
  • You are outgoing, empathetic & patient. You love working with people & helping them reach their best potential
  • You enjoy making every client & Operator feel important not because you have to, but because they are

Responsibilities:

  • Validate & vet appropriate maintenance projects in the Office Help & Mounting maintenance categories
  • Use internal tools & systems to provide clients with quotes for maintenance services
  • Coordinate scheduling between 1st party maintenance operators & customers
  • Manage invoicing process once service is completed
  • Assist with internal initiatives to improve operational processes & improve the operator experience
  • Use Salesforce, Google Docs, Slack, smartphone, & proprietary internal technology to collaborate with the entire national Managed by Q team.
  • Contribute to product development that will influence all of Qfrom quoting, to invoicing, to user experience, youll help influence the future of product at Q
  • Effectively & professionally instruct Maintenance Operators via written, face-to-face, or over-the-phone communication
  • Subject matter expert of policies & procedures & effectively communicate to Maintenance Operator base
  • Interact positively with & communicate openly with fellow Q team members

Qualifications:

  • 1-2 years experience in a high-output, high-pressure team environment
  • Experience with process improvement and/or systems design
  • Experience working with & around multiple data & systems integrations
  • Excellent verbal & written communication skills
  • Bonus: Experience working with or managing hourly employees
  • Bonus: Experience in a high growth technology startup or analyst/consulting role

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 100% coverage for medical, dental, & vision insurance
  • An insanely supportive, hardworking team, building something BIG
 
 
 
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