Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We're seeking a full-time Hospitality Coordinator to join our Operations team at our Fulton Market property in Chicago. The Hospitality Coordinator will report directly to the Assistant General Manager. 

What Youll Do:

The Hospitality Coordinator supports many aspects of the meeting & event offerings at this dedicated location in accordance with Convenes vision, mission, & values including our core principles.

• Lead the coordination of program setup & execution with cross-functional teams including Service, Production, Technology, & Culinary departments
• Liaise with Culinary & Service teams to assist with the setup & execution of Food & Beverage ensuring that it follows the client's Program Execution Order
• Assist in supervising the front-of-house service team & act as support for the staff with tasks including but not limited to setup, event execution, breakdown, utilities, maintenance, & security
• Greet & welcome all guests upon entry into a Convene property; approach all encounters with guests & employees in an attentive, friendly, courteous & service-oriented manner 
• Check-in guests with proxyclick & show reception/nourish area
• Problem solve requests at welcome desk & escalate inquiries as needed 
• Liaison with Operations Team, assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
• Effectively communicate via verbal & written correspondence with all level of employees & clients; exhibiting GRIT in all interactions 
• Keep Welcome Desk & coat room clean/organized; responsible for badge printing & stocking of materials
• Escort meetings guests when needed
• Orchestrate & set-up Surprise & Delights for WP Members and/or Site Tours
• Develop & maintain positive client relationships 
• Assist Service Manager & Chef with scheduling & administrative responsibilities
• Create & maintain positive relationships with building management & landlord partners 
• Order office supplies
• Manage lost & found
• Assist with service execution; set-up & breakdown, support during peak periods
• Assist with coordination for setup & execution of all functions with the Service, Production, Technology, Customer Success & Culinary departments
• Work dynamically & prioritize departmental functions to meet deadlines
• Comply with Convene standards & regulations to encourage healthy, safe & efficient operations in adherence to best practices & requirements from DOH, FDNY, OSHA, CDC & local guidelines, etc.
• Ensure Standard Operating Procedures & Brand Standards are being adhered to & support any updates accordingly when applicable
• Basic knowledge of Audio/Visual equipment set up & usage
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel) 

What We Look For: 

• Minimum 2 years experience in hospitality 
• Ability to work effectively with clients
• Flexible & long hours sometimes required
• Ability to move, lift, carry, push, pull & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job. Job duties & responsibilities are subject to change based on changing business needs & conditions.

Base Salary:

Starting Hourly Rate: $28.00/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location. Individual pay is based on skills, experience & other relevant factors. 

Who We Are:

Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.  It is the largest single provider of dedicated meeting & event venues in North America & the UK with a network of 39 locations across nine cities; Convenes portfolio of brands includes etc.venues, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares, RXR Realty, & Hudsons Bay Company among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc. magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/.   

Were Here For You: 

At Convene, youll receive:

• Excellent health coverage for you & your family starting day one
• Medical & insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug & recharge 
• 401K plan with company matching
• Professional development support 
• A chance to be part of a dynamic, growing team 
• The opportunity to have a significant impact on your team & the business in the work that you do 
• A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)

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