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Medallia // customer experience management SaaS
Remote, New York    Posted: Wednesday, November 04, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Our Team
The Medallia People & Culture (P&C) team speaks directly to its name. The company's cultivator of talent & champion of development, People & Culture defines Medallia both as a brand & employer. Inspired to find & bring out the best, we're responsible for our people-processes: recruitment, hiring, onboarding, benefits, performance management & growth, & support during pivotal moments. 
The Role
In this role, you will report to the VP of HR Business Partners (based in the US), partnering with a global HR Business Partner team.  The role supports business groups across the Sales, Engineering, & Professional Services (approximately 200 + Medallians across the US). You will serve as the primary P&C point of contact for functional business leaders, & early to mid-career Medallians.
At Medallia, the HR Business Partner team solves complex organizational challenges with a people lens; the emphasis is equal on each word in the title:
HR - You'll apply a people lens to complex organizational & business challenges.
Business - Your business acumen will set you apart from the crowd.  
Partner - While you're a core member of the People & Culture team, you'll work so closely with your key business groups that they value you as part of their team.
To be successful, you'll need to challenge the status quo, push your partners to be great, & use data in addition to your laser sharp people instincts to drive decisions. As a core part of this role, you will be delivering critical people programs including compensation, performance & development. Across these programs, you will work to create structured & objective processes, & an environment where all Medallians feel a sense of belonging. You have the chance to own your career path as we build & grow a world-class organization. This opportunity is a full-time role (flexible working pattern can be accommodated), & is based in the US on the East Coast with minimal travel.
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