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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

As an Industry Solutions Architect, you will be responsible for driving growth for Medallia by expanding our Best Practice Package (BPP) portfolio & ensuring customer success with these offerings. This is the ideal opportunity for someone with a background in technology, who is excited to tackle new challenges, question the status quo, provide thought leadership, & driven to find solutions that delight clients, colleagues & end users.Get hands on developing packaged solutions for Medallia & lead the team to design & drive the execution plan for successfully delivering high quality software components & services. In this role you will be the expert on the product functionality as well as customer needs. You will lead the definition of package requirements & roadmap execution, & will collaborate closely with stakeholders across product, design, professional services & sales to deliver innovative solutions that delight customers.
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