About the Role

Reporting directly to the Hub Manager,  the Hub Coordinator will participate in scheduling on road delivery operations & providing front-line leadership. You will help execute the day-to-day operations of the business, coordinate vehicle capacity, serve as a support person for hourly staff, & champion health & safety initiatives ensuring site compliance .

Notes on schedule: 

• The working hours for this role are: Saturday to Wednesday from 5:00 am to 1:30 pm
• This is a 100% in-person role, meaning you will be required to come to our Delivery Hub located at 8385 Fraser Street, Unit 40, Vancouver, BC, V5X 3X8

What you will be doing:

• Support a team of Delivery Associates to meet quality standards, achieve performance metrics, & execute the delivery processes end-to-end
• Accountability for health & safety compliance, recordkeeping, reporting, & investigation
• Meeting & exceeding service KPIs, & responding to customer service requests & escalations
• Conduct morning team huddles to convey safety messaging, quality tips, & maintain engagement & open communication with employees
• Perform dispatching functions for drivers while on-road. Direct activities & provide training, coaching, & guidance
• Management of employee scheduling & time & attendance
• Responsible for ensuring compliance with all safety, GMP & policies/procedures, as well as adherence to PPE/hygiene policies.
• Help maintain an inclusive workplace culture & relationships with all staff, delivering on development & retention goals
• Communicate any issues with Hub Manager & Fleet Asset Specialist
• Providing End Of Shift reporting to Hub Supervisor with a breakdown of any on-road incidents & status of any returned boxes.
• Ensuring compliance with all safety, GMP & policies/procedures, as well as adherence to PPE/hygiene policies.
• Other duties as assigned

At a minimum, you have: 

• 2+ years experience in delivery dispatch
• Meet schedules/timelines & organize your own work. Can reliably work alternative & flexible work schedules including nights, weekends, & holidays as required
• Basic proficiency in manipulating data & reporting
• Can lift up to 50lbs & participate in physical job activities such as standing, walking, crouching daily. Can work in an environment that may be hot, cold, & noisy.
• MHE license is ideal, on-site training is available
• Ability to work calmly & effectively under pressure in a fast-paced, deadline-oriented environment

What youll get in return:

• Competitive salary & health benefits
• 75% discount on HelloFresh or Chefs Plate weekly box subscription
• High impact work to help feed thousands of families in Canada
• Opportunity to learn & grow
• Work with a hard-working & supportive team

Working Conditions:

Its no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

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