Job Status: Full-Time

Warby Parker is on the lookout for an experienced multi-store District Leader to play an integral part in laying the foundation for our growing Retail business. (At other brands, you might see similar roles called District Manager.) District Leaders have a direct impact on defining the retail experience for our customers & employees. Each one is responsible for financial performance, retail experience, & operational duties for all retail locations in their marketand must also ensure the Warby Parker brand is fluently being translated in the store experience with both customers & employees. Previous high volume, multi-store retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

• Conduct store visits in district & report regularly to Regional Director, VP of Stores & HQ departments
• Support  New Store Opening leader & Retail Talent Acquisition team for all openings in the district.
• Regularly identify opportunities to improve the business (sales, employee engagement, NPS)
• Hold teams accountable for delivering results: sales growth, productivity, talent development, community outreach, new product launches, & training
• Follow & enforce protocols to ensure risk management & safety
• Ensure that each Store Leader have the right knowledge to drive the business & develop their own teams while working according to the company strategy & guidelines
• Manage & execute recruiting, on-boarding, training, developing, & succession planning for store management teams to build retention & reduce turnover
• Oversee & establish plans for future staff development needs
• Lead biannual performance & development reviews for each of your direct reports; ensure fairness & accuracy of reviews across the District
• Maintain an overview & ensure that all Employee Relations responsibilities are handled appropriately in the district to ensure a positive work environment
• Create an inclusive workplace culture by treating all teams & customers with respect

Who you are:

• Backed by 3+ years in a multi-unit district management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer) 
• Able to build, coach, & retain high-performing teams that meets sales, operational, & financial performance goals
• Possesses both quantitative & analytical skills
• A clear, honest, & empathetic communicator who's able to make tough decisions
• An organized, entrepreneurial go-getteryou're unafraid of taking calculated risks to deliver results
• An upbeat collaborator with strong interpersonal skills
• A resourceful problem-solver & out-of-the-box thinker when faced with challenges
• Curious & willing to question how things are done & how they could be done better
• Able to inspire your team by promoting our vision & purpose in a compelling way
• Highly interested in business, technology, & fashion
• Ready to bring fun into your workplace but willing to put in long hours when required
• Passionate about providing nothing-but-remarkable service to both customers & employees
• Willing to travel at least 60% of time
• Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)

Extra Credit:

• Experience with Google Suite
• Experience with Apple Products

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)