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Flexport // online customs brokerage & freight forwarding
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Build the platform that powers global trade

The opportunity

Flexports mission is to make global trade easy for everyone. Two key questions your work will impact for clients: Wheres my stuff? & When will it get here?. The work that you & your team does will help your clients answer these questions quickly & effortlessly.  

We are looking for a seasoned Program Manager to design & deliver the right operational programs for our Order Management product.  You love to break & redefine operational processes, using data to drive efficiency & efficacy.  You obsess over what your clients care about, & ensure your team understands, documents, & delivers against those expectations.   You will partner with Product Managers, Implementation & Customer Success, Business Development, Analytics, & our business teams to deliver world-class solutions that simplify global trade complexities.  You will ensure Flexport delivers a best in class Order Management product & help grow Flexport to be not only the top freight forwarder, but the platform for global trade, making trade easy for everyone.

You will:

  • Deep dive existing processes from start of operations through day to day transaction handling & exception management.  
  • Work independently to develop programs & processes that standardize operational activity to enable operational scale.
  • Constantly look for ways to improve post-implementation activity 
  • Set a high bar with the program standards you deliver, relentless eliminating non-value added activity 
  • Deliver the product as per promise, consistently & reliably.
  • Lead the team responsible for delivering Order Management destination operations activities & targeted data management solutions for our clients
  • Identify opportunities with potential for automation to replace manual work & drive necessary change with both business & tech stakeholders
  • Drive simplification of your product(s) activity, facilitating expert delivery by our operation & ease of use of our customers. 

You should have:

  • Business acumen - You know the levers of the business, how to relate the work of this role all the way up to the companys financial health. You can articulate operational performance & reasons for process changes to any level stakeholder.
  • Dive Deep superpowers - You are naturally curious & want to understand how Flexports software & related processes function. You use the 5 Why framework or similar paradigms to challenge current means. You get your hands dirty & sweat details to find root causes. 
  • A relentlessly data-driven & highly data literate mindset - delivering products that delight clients starts with you.  You know that making decisions needs both customer anecdotes & customer data.  BI tools & SQL are your friends, not just a tool of the job.
  • Bias for Action: Once youve dived deep through data to find key insights, you build a plan & go on the offense to drive improvements. Youre not someone who needs things spelled out for them or is uncomfortable with ambiguity. 
  • Strong communication skills - you can write clearly, speak intelligently, & guide stakeholders along as you guide them through a journey.
  • A love to play the long game - You can see around corners & plan 2-3 steps ahead in terms of what needs building so your customers find success using your products.  You relentlessly defend your roadmap from distractions & can stay the course.
  • Domain knowledge: Youre familiar with the ins & outs of how customers & operators interact with our product - their day to day work, what incentivizes them, preferred methods of working, nature of the industry, & regional nuances. 
  • A "compliance first" attitude to keep our regulators happy & enthusiastic about Flexport since we operate in a heavily regulated industry.

About Flexport

At Flexport, we believe global trade can move the human race forward. Thats why its our mission to make it easy & accessible for everyone. Were shaping the future of a $8.6T industry by building the Operating System for Global trade, with solutions powered by innovative technology & exceptional people. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, were experiencing record growth & are proud to have the support of the best investors in the game who believe in our mission, solutions & people. Ready to tackle global challenges that impact business, society, & the environment? Come join us.

Worried about not having any freight forwarding experience?

  • Dont be! Were building the first Operating System for Global Trade. Thats why its incredibly important for us to bring people from diverse backgrounds & experiences together with our industry veterans to help move the freight forwarding industry forward.
  • Whats freight forwarding & why does it matter? Freight forwarding is the coordination & shipment of goods from one place to another & its what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world & break down economic barriers.
  • We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated & engaged workforce. That is why Flexport is committed to creating & nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical & mental disability, health status, marital & family status, sexual orientation, gender identity & expression, military & veteran status, & any other characteristic protected by applicable law.


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