Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, & IT operations teams at thousands of global organizations to rapidly compose & deploy digital products & services that engage customers, enhance conversions, & help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, & named a top place to work by the Boston Globe & the Boston Business Journal. We are Acquia. We are building for the future & we want you to be a part of it!

We are seeking a results-oriented Key Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customers advocate within Acquia crafting a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support & Finance.

This position is designed for an experienced account manager who has a high attention to detail & strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology & be the front lines of our Account Management program.

Summary:

• Maintain account retention while providing outstanding customer service & developing client relationships
• Identify & close new opportunities within existing customer base
• Create & execute on a territory plan to drive customer retention & upsell opportunities
• Exceed monthly/quarterly growth & renewal goals
• Coordinate with business users & procurement to ensure timely renewals
• Update & maintain Sales database as appropriate
• Proactively drive accounts with minimal over sight
• Ability to balance multiple systems & administration at once

Job Requirements:

• Minimum of 5 years working in an account management role providing tech solutions to large enterprises
• Strong leadership, teamwork, communication & cross-group collaboration skills
• Ability to proactively drive accounts with minimal over sight from sales or senior management
• Consistent track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
• Has owned & exceeded a Quota
• Incredibly detail oriented, ability to prioritize.
• Ability to perform in a fast paced environment
• MS Office knowledge including Word, Excel, & PowerPoint
• Experience with Salesforce.com & other CRM tools

Acquia is proud to provide best-in-class benefits offerings to our employees & their families in maintaining both a healthy body & a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, & much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. 8-5-201. Information regarding benefits are linked here.