Hospitality Coordinator, London

Ready to step into the world of high-end meeting & event planning? At Convene we are looking for  a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, youll partner with our Event Managers to see every event through from concept to 'wow.' You are hospitality through & throughmeaning you care just as much about the behind-the-scenes execution as you do about the first hello.

Please note: candidates must currently reside in the UK & be able to work in the UK without sponsorship.

What you will do: 

Effectively communicate via verbal & written correspondence with all levels of employees & clients; exhibiting GRIT in all interactions 
Work dynamically & prioritise departmental functions to meet deadlines
Welcome & greet clients & their guests
Problem-solving/requests at the desk
Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages
Lead show rounds when required 
Assist with service execution; set-up & breakdown, & support during peak periods
Assist with coordination for setup & execution of all functions with the Service, Production, Technology, Customer Success, & Culinary departments
Manage Welcome Desk ensuring clean & organised; responsible for badge printing & stocking of materials
Maintaining cloak room 
Orchestrate & set up Surprise & Delights for clients 
Check-in guests with proxy click & show reception/nourish area
Support meetings & guests when needed
Assist the Conference & Events Manager & Chefs with scheduling & administrative responsibilities
Create & maintain positive relationships with building management & landlord partners 
Ensure Standard Operating Procedures & Brand Standards are being adhered to & support any updates accordingly when applicable
Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), & Outlook

What We Look For: 

Ability to work effectively with clients
Flexible & long hours sometimes required
Ability to move, lift, carry, push, pull & place objects up to 25 Kg without assistance
Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
Ability to stand, sit, or walk for an extended period of time
Basic knowledge of Audio/Visual equipment set up & usage

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care and fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Professional Development & Recognition
• Employee recognition & reward programs to mark achievements & milestones
• Opportunities to volunteer, donate, & participate in community give-back initiatives

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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