See yourself at Twilio

Join the team as our next Senior Product Manager on Twilios Phone Numbers product team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is growing rapidly & is looking for a highly skilled & motivated Senior Product Manager to drive our Phone Number products. You will own developing & launching phone number selection, purchasing, porting, & hosting products that drive lovable customer experiences & fuel Twilios global growth in Communications.

In this fast paced environment, you will collaborate with cross-functional business & engineering teams & be required to dive deep into business requirements while translating these requirements into user stories. You will be able to break down & innovate on legacy products while planning the vision & scaling to Twilios growing demand. You should be comfortable working in ambiguous situations with minimal supervision while contributing to innovative solutions that demonstrate technical competence & business acumen. As a leader, you will make daily trade-off decisions to optimize the ROI on our engineering investments.

Responsibilities

In this role, youll:

• Collect business requirements that meet customers needs & collaborate with engineering teams to build products that customers love
• Partner with cross functional stakeholders to drive product planning, design, execution, & delivery of product investments against defined success metrics
• Develop, communicate, generate excitement for & obtain buy-in of the product vision, strategy, & roadmap
• Partner with GTM to launch products & enable sales & marketing teams to obtain product adoption & growth
• Dive deep into the phone number ecosystem to surface insights, conduct research, & identify new opportunities to improve the phone number platform capabilities
• Conduct regular data-driven business reviews that analyze product execution & revenue/market accomplishments

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience in product management in SaaS or CPaaS
• Proven track record of leading successful product launches & driving product strategies.
• Exceptional analytical skills with the ability to synthesize complex information into actionable insights.
• Excellent communication & interpersonal skills, with the ability to influence & collaborate at all levels.
• Use of quantitative & qualitative data to make product decisions, get executive buy-in, & drive towards measurable team, product, & financial performance.
• Initiative, ownership, & accountability to decode vague priorities, manage conflicting tasks & provide the day-to-day blocking & tackling against ambiguous & complex challenges.
• The ability to collaborate & influence effectively across cross-functional teams.
• Experience with the cloud, APIs, communications, and/or enterprise software
• Bachelor in Computer Science, Engineering, or equivalent practical experience

Desired:

• Working knowledge in telecommunications products

Location

This role will be remote & based in Colombia, LATAM.

Travel

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.