The Revenue Systems product group comprises dedicated teams committed to building a comprehensive, scalable order-to-cash solution designed to fuel Squarespaces growth organically, internationally, & through acquisitions. Our goal is to develop a versatile platform that supports diverse revenue models, facilitates seamless international expansion, accelerates accurate financial reporting, & enhances marketing capabilities. 

As the Senior Product Manager leading the PASS (Purchase, Access & Subscription Success) & Orders teams, you'll focus on delivering an exceptional purchase & order experience at Squarespace. This role involves ensuring seamless cart interactions, effective subscription management, comprehensive order flows, & robust access & entitlement systems. You will balance drivinge strategies to optimize customer upgrades, renewals, & entitlements, actively reducing churn & increasing revenue through targeted retention & upsell opportunities, while also executing effectively on company & group priorities. As a strategic & operational leader, you will add value across the organization, enabling teams to achieve their business objectives.

This hybrid role requires 2-3 days per week on-site in our Dublin office, reporting directly to a Product Director.

You'll Get To...

• Lead product development processes from concept to launch, collaborating with your team, adjacent teams, & the broader Squarespace ecosystem.
• Deepen customer insights through research, data analysis, interviews, & usability testing.
• Set clear, measurable OKRs in partnership with engineering & design leads, contributing to overarching team & group objectives.
• Collaborate cross-functionally with other Product Managers & data specialists (analytics, data science, marketing) to implement experiments & resolve data-driven questions.
• Influence & shape team & group strategies through compelling & well-articulated presentations of your ideas.

Who We're Looking For

• You have 6-10 years of experience managing software products from ideation through launch & iterative improvements.
• You bring proven expertise in order management, subscription handling, billing, or related product domains.
• You possess deep knowledge & experience in Agile methodologies, modern product discovery, product delivery practices, & user segmentation strategies.
• You demonstrate excellent communication skills, able to effectively align diverse teams toward achieving collective business objectives & delivering exceptional user experiences.

Benefits & Perks

• Health insurance with 100% covered premiums for you & your dependent children
• Fertility & adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• Up to 20 weeks of full pay for birth parent & non-birth parent leave
• 20 weeks of pay to care for an ill family member
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch & snacks
• Close proximity to cultural landmarks such as Dublin Castle & St. Patrick's Cathedral

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity & creating & managing social media presence with Bio Sites & Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives & experiences with the world. Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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