Director of PR, Communications & Social Media

DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure & fully managed offerings, DigitalOcean enables startups & small & medium-sized businesses (SMBs) to rapidly deploy & scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.

At Cloudwaysour managed web hosting division, were revolutionizing the way businesses scale & grow, by offering powerful, easy-to-use cloud hosting for web applications. With customers at the heart of everything we doand a commitment to boldness, simplicity, & speedwere driving innovation across the cloud ecosystem. Now, were looking for a Director of PR, Communications & Social to join the Marketing team & help shape our brand perception in the market.

You will own & set the strategy for the public facing brand image of Cloudways, aligning the communications strategy with our broader business goals by engaging audiences globally. We're looking for a seasoned professional to lead our communications, PR, & social media efforts, managing our brand reputation both internally & externally. The ideal candidate will have a deep understanding of the tech industry, a strong track record of success in developing & executing communications strategies, & a passion for storytelling through thought leadership, product innovation stories, & customer testimonials.

Managing an in-house team, you will work with our agency partners to develop & implement the strategic communications plan, using owned & earned media channels to build awareness of Cloudwayss mission as a leading managed web hosting provider. You will shape public perception & build relationships with a cross-section of stakeholders (e.g. media, customers, WordPress ecosystem partners, employees, social media users, & developer communities), to align public-facing messaging to promote our organizational vision & company values.

What You'll Be Doing:

• Develop & execute comprehensive communications strategies that align with the company's overall business objectives
• Create & maintain strong relationships with media outlets, journalists, & influencers to generate positive media coverage & secure interviews & feature stories
• Oversee the company's social media presence, including developing & implementing content strategies, managing community engagement, & monitoring analytics
• Work collaboratively with with Customer Success & Support teams to escalate, research & resolve customer review site queries that affect Cloudways reputation
• Develop crisis communication plans & lead the organization's response during reputational crises or emergencies, providing timely & accurate information to internal & external stakeholders
• Support the writing & editing of press releases, blog posts, interview responses, & other communications materials when its required
• Monitor media coverage to evaluate the effectiveness of public relations campaigns & identify areas for improvement
• Collaborate with internal teams (marketing, customer success, executive leadership, etc,) to ensure consistent messaging is adopted across all communication channels.
• Stay up-to-date with industry trends, current events, & emerging issues that may impact the organization's reputation & recommend proactive strategies to address these
• Mentor & coach members of the team to support learning & skills development

What Youll Bring to Cloudways:

Qualifications:

• 8+ years of experience in corporate communications, PR, and/or social media
• Strong understanding of the tech industry media landscape
• Proven track record of success in executing effective communications strategies
• Excellent verbal communication, writing, & editing skills
• Ability to work independently & as part of a team, with fine-tuned interpersonal skills
• Passion for storytelling, compelling narrative creation, & a commitment to excellence
• Degree educated or equivalent experience

What Well Expect from You:

• Ability to identify & capitalize on publicity opportunities for Cloudways, continuously engaging with media & trade publications (print & digital)
• Strong storytelling skills, with a focus on connecting multiple narratives with compelling & engaging content
• Able to manage multiple projects concurrently & deliver outcomes on-time & within budget.
• A commitment to teamwork & collaboration across multiple departments.
• A data-driven approach to decision-making, results tracking & measuring results
• An eagerness to mentor & guide team members, fostering a collaborative & high-performance culture.

Why Youll Like Working for Cloudways:

• Innovative & Exciting Environment: Be part of a company pushing the boundaries of cloud technology & marketing in a fast-growing industry.
• Professional Growth: We prioritize your career development with access to training, mentorship, & opportunities to grow within the organization.
• Competitive Benefits: Enjoy flexible working conditions, wellness allowances, professional development support, & more.
• Diversity & Inclusion: We value diverse perspectives & foster an inclusive environment where everyone has a voice & an opportunity to succeed.