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Conversocial // cloud-based social customer service soln
 
Sales, Full Time    London    Posted: Tuesday, March 26, 2019
 
   
 
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JOB DETAILS
 

Conversocial is a fast-growing SaaS leader for Social Customer Service that enables businesses to deliver customer service over social media at scale. Deployed across contact centers for hundreds of major retailers, banks, telcos, & other brands, Conversocial enables them to manage the high volumes of service questions, complaints & other issues through Facebook, Twitter & other Social channels.

Were looking for an experienced sales & marketing operations analyst, with expertise & demonstrated success in managing sales & marketing operations, & providing data driven insights to the business. The sales & marketing operations analyst will focus on SalesForce administration, leading the reporting & integration efforts across multiple teams at Conversocial. The Sales & Marketing Analyst will be in charge of delivering key insights & reports on demand. Leading day-to-day & ongoing reporting, development, support, maintenance, & infrastructure, using the Force.com platform, HubSpot, & additional marketing & sales automation tools. This position focuses on the engineering, analytical & processes oriented aspects of successfully managing the entire data flow across the commercial group at Conversocial.

TASKS AND RESPONSIBILITIES

Salesforce Administration

Serve as the primary SalesForce.com system administrator.

Administrative tasks include:
  • Assigning user profiles
  • User access review.
  • Updating & maintaining salesforce.com object based on our sales process & maintenance of existing reports & KPI dashboards.
  • Generating new & maintaining existing workflows.
  • Setting up & configuring salesforce apps
  • Gather & evaluate cross-functional requests & needs across sales, marketing, & the executive team, translating these requests into manageable & scalable workflows.
  • Support & train SalesForce users across the organization, keeping current with new releases, system advances, & best practices.
  • Manage & maintain data quality across multiple report types & data sources.
  • Maintain a detailed & thorough understanding of Conversocials Information System infrastructure, including the creation & maintenance of technical documentation.
  • Third party apps integration & maintenance with SalesForce.

Business Analytics & Reporting

  • Develop, manage & maintain customized dashboards delivering key insights to all relevant stakeholders
  • Translate business processes into clear actionable data.

Marketing & Sales automation

  • Create Trigger/ Action based automated rules across multiple platforms using Zapier.
  • Maintain cross-platform workflows between our Marketing management & CRM platforms (Hubspot, SalesForce)

QUALIFICATIONS

  • 2+ Years experience working as a SalesForce administrator. With a high level of proficiency in designing, configuring & customizing SalesForce. Emphasis on the entire reporting cycle; from platforms integration to new fields creation, generating reports & new KPI dashboards.
  • Bachelor's degree in Computer Science, Statistics, Industrial Engineering or related field.
  • Hubspot experience an advantage
  • Experience in marketing & sales automation processes (previous experience with Zapier, a plus)
  • High degree of proficiency in Excel.
  • Detail oriented with excellent analytical & quantitative skills.

 
 
 
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