Events  Classes  Deals  Spaces  Jobs 
    Sign in  
Conversocial // cloud-based social customer service soln
Sales, Full Time    London    Posted: Tuesday, March 26, 2019
Apply To Job

Conversocial is a fast-growing SaaS leader for Social Customer Service that enables businesses to deliver customer service over social media at scale. Deployed across contact centers for hundreds of major retailers, banks, telcos, & other brands, Conversocial enables them to manage the high volumes of service questions, complaints & other issues through Facebook, Twitter & other Social channels.

Were looking for an experienced sales & marketing operations analyst, with expertise & demonstrated success in managing sales & marketing operations, & providing data driven insights to the business. The sales & marketing operations analyst will focus on SalesForce administration, leading the reporting & integration efforts across multiple teams at Conversocial. The Sales & Marketing Analyst will be in charge of delivering key insights & reports on demand. Leading day-to-day & ongoing reporting, development, support, maintenance, & infrastructure, using the platform, HubSpot, & additional marketing & sales automation tools. This position focuses on the engineering, analytical & processes oriented aspects of successfully managing the entire data flow across the commercial group at Conversocial.


Salesforce Administration

Serve as the primary system administrator.

Administrative tasks include:
  • Assigning user profiles
  • User access review.
  • Updating & maintaining object based on our sales process & maintenance of existing reports & KPI dashboards.
  • Generating new & maintaining existing workflows.
  • Setting up & configuring salesforce apps
  • Gather & evaluate cross-functional requests & needs across sales, marketing, & the executive team, translating these requests into manageable & scalable workflows.
  • Support & train SalesForce users across the organization, keeping current with new releases, system advances, & best practices.
  • Manage & maintain data quality across multiple report types & data sources.
  • Maintain a detailed & thorough understanding of Conversocials Information System infrastructure, including the creation & maintenance of technical documentation.
  • Third party apps integration & maintenance with SalesForce.

Business Analytics & Reporting

  • Develop, manage & maintain customized dashboards delivering key insights to all relevant stakeholders
  • Translate business processes into clear actionable data.

Marketing & Sales automation

  • Create Trigger/ Action based automated rules across multiple platforms using Zapier.
  • Maintain cross-platform workflows between our Marketing management & CRM platforms (Hubspot, SalesForce)


  • 2+ Years experience working as a SalesForce administrator. With a high level of proficiency in designing, configuring & customizing SalesForce. Emphasis on the entire reporting cycle; from platforms integration to new fields creation, generating reports & new KPI dashboards.
  • Bachelor's degree in Computer Science, Statistics, Industrial Engineering or related field.
  • Hubspot experience an advantage
  • Experience in marketing & sales automation processes (previous experience with Zapier, a plus)
  • High degree of proficiency in Excel.
  • Detail oriented with excellent analytical & quantitative skills.

Apply To Job
© 2019 GarysGuide      About    Feedback    Press    Terms
Sponsor Gary's (World Famous) Red Tie