The Gig

Tock is looking for an experienced Director of Sales Operations to join our Sales team. You will report directly to our Senior Director of Sales & partner with finance & marketing leadership to develop & track revenue forecasting, team performance, & KPIs to promote visibility across the organization. You will be the primary contact for the sales organization for process & data related questions.

This is a hybrid role working out of our Chicago office three days per week.

You'll Get To...

• Lead Sales Operations, providing guidance to enhance team performance
• Lead the development of new initiatives for the sales team focused on enhancing salesperson productivity & reducing customer acquisition costs
• Identify opportunities to increase revenue including making recommendations & suggestions on go-to-market strategies
• Identify opportunities to improve our operational efficiencies and, implement improvements, & align the business.
• Oversee the implementation of, & help develop our tech stack, including gathering requirements, monitoring data hygiene, & implementing & documenting solutions to meet our needs
• Manage sales collateral for access by sales reps
• Promote communication best practices for sales & sales support
• Maintain data integrity within sales systems, including Salesforce CRM, & ensure data compliance, cleanliness & governance
• Develop reporting (daily/weekly/monthly/quarterly) & dashboards for the sales organization that focus on improving efficiency, & productivity
• Conduct detailed analysis & communicate results through written & verbal channels.
• Run monthly sales representative commission reports
• Work with the Sales leadership team & colleagues to improve accurate business planning & territory management, pipeline forecasting, & methodology adoption to track sales results with periodic metrics/KPI reporting & insights
• Develop & implement processes to improve pipeline efficiency & management. This includes working with the Field Ops & Sales leadership to improve sales pipeline reporting & deal hygiene, & the Strategy & Finance teams to develop accurate sales forecasts & plans
• Collaborate with Tock leadership to develop & implement strategic initiatives that align with business objectives
• Collaborate with other departments, including Marketing, Finance, & Account Management, to ensure cohesion in overall business strategies
• Collaborate with Marketing to ensure lead management processes, metrics & policies

Who We're Looking For

• Bachelor's degree required; technical or business-related field ideal
• 5-7+ years of relevant Sales Operations work experience with field or outbound sales reps within the SaaS industry
• Experience with Salesforce pipeline management & reporting
• Experience with the Outreach.io suite (Commit, Kaia)
• 5+ years experience analyzing data & presenting results
• Experience managing multiple projects concurrently
• Advanced spreadsheet skills, proficiency with Google suite, & experience with SQL & Looker ideal
• Experience designing Revenue Performance Insights, Sales coverage modeling, Sales productivity, revenue reporting, forecasting & pipeline management.
• Understanding of the current B2B SaaS environment & common pipeline generation techniques & strategies used within this environment

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Flexible paid time off
• 401k with employer match
• Paid parental leave
• Fertility & adoption benefits
• Education reimbursement
• Pretax commuter benefits
• Employee Assistance Program
• Charitable donation match
• 6 Global Employee Resource Groups (ERGs)

Tock's Growth

• Awarded Fast Company's "Most Innovative Companies" in 2021
• Awarded Built In's "Best Places to Work" in 2020, 2021, 2022, 2023, & 2024
• Awarded America's Hottest Brands of 2020 by AdAge
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019's 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, & more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, & events. We are changing the way restaurants, wineries, & culinary event organizers run their business & how guests explore, discover, & book at these places all around the globe.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands & businesses online. We empower millions of customers in more than 200 countries & territories with all the tools they need to create an online presence, build an audience, monetize, & scale their business. Our suite of products range from websites, domains, ecommerce, & marketing tools, as well as tools for scheduling with Acuity, creating & managing social media presence with Bio Sites & Unfold, & hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, & coworking spaces in the UK, Netherlands, & Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Not only do we embrace & celebrate the diversity of our customers, but we also work toward the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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