Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation & employee feedback, Nexthink gives IT teams the insight they need to empower & even delight people at work.
Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain & UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, & equity in the workplace. Nexthinkers are multinational & multilingual, & come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions & foster innovation for the modern digital employee experience. Join us today!
As a TechnicalSupport Engineer, you will be handling the support level 1 & support level 2 requests around the Nexthink solution & its different components. You will be based in our Boston office.
The candidate must have a previous experience in technical support, be ready to learn & open to feedbacks coming from his peers & superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for.
- Level 1 & Level 2 support for customers & partners
- Direct handling of the troubleshooting phase including phone communication & remote sessions with the stakeholders
- Constant tracking of every request from the beginning until its resolution
- Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic
- Willing to grow into a Team Lead role
This is an exceptional opportunity to join a fast-growing, successful & innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness & collaboration.