We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, & experiences, so we can collectively revolutionize travel & together find the good out there.

As a Key Account Executive, SMB at TripAdvisor, youll own the full customer lifecycle, working with existing & new customers to grow overall revenue of a portfolio of high value SMB accounts & strategic groups. Engaged in a consultative approach, youll demonstrate our business value & ultimately land, expand, nurture & retain strategic accounts. You will have access to training, processes & tools to support success in this role. A majority of the customer interactions & business will be conducted over video calls, phone & email. 

This role requires excellent sales & communications skills as well as effective relationship-building talents.  Beyond that, we are seeking sales experience in e-commerce, SAS, & other digital platforms along with demonstrated success with exceeding sales targets. You are the right person for this role if you are proactive, motivated, strategic, organized, & able to work well in a fast-paced environment. 

Responsibilities:

• Manages territory ensuring that retention business, customer acquisition, & upselling opportunities are maximized
• Acquire a thorough understanding of key customer needs & requirements by building impactful & strategic account plans
• Expand & nurture relationships with existing customers by uncovering business needs & continuously proposing solutions that meet their objectives
• Conduct in-depth product demonstrations & consultatively position our hotel solutions, value proposition & benefit for business success
• Successfully negotiate, renew existing customers, & close new business
• Be capable of articulating data insights & metrics to demonstrate return on investment in line with clients business objectives
• Achieve & exceed agreed sales targets quarterly on revenue & other related KPIs 
• Serve as the link of communication between key customers & internal teams

Requirements:

• Minimum 2 years of accounts management experience, preferably selling into more complex organizations
• Bachelors Degree 
• Territory & pipeline management experience using a CRM (Salesforce) 
• Demonstrated sales aptitude (negotiations & closing) with relentlessly high standards

Preferred Skills:

• Sales experience in e-commerce, SAS, & other digital platforms

We strive to create an accessible & inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at mailto:greenhouse@tripadvisor.com.

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