RAPP Chicago is looking for a Senior Director, Program Management - North Star to join our award-winning Program Management team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth. We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations.

We foster an inclusive workplace that values diversity & emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content & connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, & our award-winning technologists & creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, & data & marketing scientists across 15+ global markets.

YOUR ROLE:

Program & Portfolio Management at RAPP is a key capability that ensures that our accounts and  the agency are continuously generating customer value through delivery excellence, operational efficiency & business growth. 

As a Sr Director of Program Management, you will be the driving force behind managing our portfolio that builds & maintains our strategic vision, orchestrate our annual planning & scoping processes, drives storytelling, brand reputation & tracks realization of our strategic plans.  Our strategic plans & annual planning processes drive the scope & priority for our mutiple complex, technology, analytics & marketing programs as well as internal initiatives. You are a master of process & execution, a creative problem solver & have exceptional people skills.  You are organized, have a strong attention to detail & obsessed with driving business value. You have experience in leading portfolios & programs, leveraging project management, agile & change management best practices.   

YOUR RESPONSIBILITIES:

• Roadmap development, planning & execution of complex integrated portfolios of programs & projects, managing interdependencies & continuous prioritization to achieve expected value & outcomes.
• Lead new request discovery, scoping & estimations, effectively engaging multiple disciplines
• Oversee full life cycle of project & program delivery collaborating with cross-functional teams / department heads - from defining project specifications (goals, milestones, staffing, budget, schedule, dependencies, & scope) through proactive mitigation of risks & changes & completion of projects.
• Manage & analyze financial performance & revenue impact across projects and/or account. Apply strategies to sustain health, drive growth strategies & problem-solve financial issues.
• Lead the project/programs financial, contracting, vendor & resourcing needs in partnership with operations, finance & contracting teams.
• Cultivate strong partnerships with internal & external agency teams & the customer. Builds an individual & team brand that is known for:
  • Ensuring delivery of on-time, scope & budget deliverables & enabling the accounts ability to realize its strategic plans & customer value
  • Being a go-to when it comes to the financial & resource health of the account
  • Fostering strong collaboration, exemplifying thorough & proactive communication & effectiveness in managing up out & down.
• Evaluate & optimize agency & delivery processes with a goal of continuous improvement. (e.g. measurement, reporting, analysis, post-mortem & process improvement).
• Drive process standardization & consistent adoption of established process, tools & operating models.
• Build the next generation of RAPPers by actively engaging in hiring & developing project manager & project coordinators, continuously advancing their career growth & competencies.

REQUIRED SKILLS:

• Bachelors degree required. Masters degree preferred.
• 10-15 years of complex, program & portfolio management delivery leveraging best practices in program/project management, SaFe, agile delivery & scrum.
• Expertise in MS office products & project management tools, including Workfront, Atlassian, MS Project, Smartsheet or others
• Program or large project experience in one or more of the following areas:
  • CRM & 360 campaign management, i.e. digital, direct mail, video, radio, etc.
  • Technology & Analytics platform modernization & development
  • Cloud Transformation leveraging AWS, Azure or GCP.
  • Implementing Data Driven Decision Workflows.
  • Marketing Technology solutions such as Pega CDH, Sales Force or similar.
  • Web technologies, including HTML, DHTML, Flash, XML, etc.
  • Strategy Development, annual planning & financial management initiatives
• Established track record of successful partnering with clients, multi-disciplinary teams & external partners to drive business outcomes.
• Strong communication & presentation skills - capable of building & presenting executive project briefs, articulate complex solutions & problem statements
• Excellent problem solving, people management, risk management & negotiation skills.
• Experience with project documentation (SOWs, Project Plans, RAID Logs) & management/workflow tools a plus.
• Excellent leadership & influence skills, with passion for mentoring PM talent & continuously advocating for the value & benefit of the project management discipline.

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Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $140,000 - $160,000. This range is specific to Chicago & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.