See yourself at Twilio

Join the team as Twilios next Sales Support Representative.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Sales Support Representative to join the Strategic Sales team. Were looking for an intelligent, ambitious & talented individual who is keen to understand more about how large businesses operate; this role will provide insights on & windows into many aspects of Twilios sales motion as well as supporting the Sales reps with day to day activities.

Responsibilities

This role will see you supporting the Strategic Account Executives to be more efficient in hitting quota. 

• This individual is the glue between many different functions within the organization.
• Assisting Account Executives with numerous activities & processes along the entire sales cycle.
• Prepare Pricing & Deal Structure, use & master internal pricing tools.
• Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.
• Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) & to ensure the BOM & Contracts are accurate. You will deal with people, data sets & processes.
• Manage prioritization of key deals with Sales Management.
• Update / Oversee CRM records of accounts
• Support AEs to understand customers current usage & improvement opportunities (Monkey  Analytics for existing customers)
• Support the AEs with administrative tasks linked to billing, invoicing & support. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Highly communicative & can work in a team to support the wider goals of the sales function.
• Experience working with G Drive & fluent in Google Docs, Google Sheets & Salesforce.
• You dont need to have experience in a sales role, indeed this role has allowed previously individuals to pursue roles in Twilio in data analytics, sales or marketing however a desire to move into sales eventually is preferred. 
• Organizational skills are important & the ability to work in a fast paced environment. This is not a quota carrying role.

Fluent in English. Additional languages are a plus particularly German, French or Spanish.

Location

This position is based remotely from the United Kingdom. 

Travel 

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer.

Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.