Riots People team exists to help Rioters make better decisions around its talent. We bring our expertise to all areas of HR such as hiring, onboarding, learning & development, diversity & inclusion, performance management, benefits, perks, compensation, employee relations & off-boarding so that all Rioters can flourish.

The Global Program Manager, Contingent Workforce is a strategic leader responsible for designing, managing, & optimizing the organizations contingent workforce strategy. This role involves collaboration across departments to ensure compliance, efficiency, & alignment with organizational goals. The ideal candidate will possess deep expertise in contingent workforce program management, vendor relationships, & employment law compliance, coupled with strong partnership & communication skills.

Responsibilities:

• Program Management, Strategy & Design
• Develop & implement a comprehensive global contingent workforce program strategy aligned with organizational goals.
• Drive a culture of continuous improvement by regularly assessing & refining contingent workforce policies, processes, & systems.
• Leverage feedback from global program stakeholders & customers to identify pain points & implement solutions.
• Proactively identify opportunities to enhance efficiency, cost savings, & scalability within the contingent workforce ecosystem.
• Proactively address challenges & deliver impactful solutions for the business.
• Establish key performance indicators (KPIs) & metrics to monitor program success & drive continuous improvement.
• Project Management
• Lead & deliver global cross-functional projects to enhance contingent workforce program effectiveness.
• Drive collaboration across departments to implement program improvements & streamline workflows.
• System Expertise VNDLY
• Act as the primary administrator & subject matter expert on VNDLY, ensuring optimal utilization & configuration to support Riots contingent workforce program
• Provide training & guidance to hiring managers, vendors, & internal teams on the effective use of VNDLY.
• Continuously evaluate system performance, recommend improvements, & collaborate with IT & vendors on system enhancements.
• Troubleshoot system issues & optimize workflows to ensure seamless contingent worker onboarding, tracking, & offboarding.

• Advanced Analytics & Data Integrity
• Leverage advanced Excel functions to analyze & visualize contingent workforce trends, as well as drive decision-making for the program
• Partner with the People Analytics team to develop & maintain dashboards & reports to provide insights on spend, headcount, tenure, supplier performance, & compliance metrics.
• Conduct regular data audits & execute on data cleanliness initiatives to ensure accuracy, consistency, & completeness of contingent workforce records.

• Compliance & Risk Management
• Ensure compliance with all local, state, & country employment laws & regulations related to contingent workers across all regions
• Partner with legal, HR, & procurement teams to mitigate risks associated with contingent workforce management.
• Develop & maintain robust governance frameworks for contingent workforce policies & processes.
• Vendor & Stakeholder Management
• Build & maintain strong relationships with staffing agencies, managed service providers (MSPs), & vendor management system (VMS) partners.
• Negotiate contracts & service level agreements (SLAs) to ensure cost-effective & high-quality services for Riot
• Act as a liaison between external vendors & internal stakeholders to address issues, streamline processes, & optimize outcomes.
• Training & Education
• Lead initiatives to educate managers & program stakeholders on contingent workforce policies, processes, & best practices.
• Collaborate with Learning & Development to create & continually update training programs that enhance understanding of contingent workforce management.

Required Qualifications:

• Bachelors degree in Human Resources, Business Administration, or a related field
• Certification in contingent workforce management (CCWP)
• 8+ years of experience in contingent workforce program management.
• Proven track record of designing & implementing successful contingent workforce strategies.
• Strong knowledge of global employment laws & regulations related to contingent labor.
• Demonstrated expertise in advanced Excel functions & data analytics, with a proven ability to extract insights & optimize workforce strategies.
• Experience with VMS tools (e.g., VNDLY, SAP Fieldglass, Beeline) & MSP programs.
• Strong leadership, project management, & problem-solving skills.
• Excellent communication & interpersonal skills, with the ability to influence stakeholders at all levels.

Desired Qualifications:

• • PMP or PgMP Certification

For this role, you'll find success through craft expertise, a collaborative spirit, & decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy & other perks such as flexible work schedules. We offer medical, dental, & life insurance, parental leave for you, your spouse/domestic partner, & children, & a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games & experiences that make it better to be a player. Whether youre working directly on a new player-facing experience or youre supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, were better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, were looking forward to your application.

Its our policy to provide equal employment opportunity for all applicants & members of Riot Games Riot Games makes reasonable accommodations for handicapped & disabled Rioters & does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal & state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state & local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, & the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential & sensitive Company data
• Communication with others, including Rioters & third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, & networks
• Ensuring a safe interactive environment for players & other Rioters

These duties are directly related to essential operations, safety, trust, & compliance obligations within our organization. Please note that job duties may evolve based on business needs & additional responsibilities may be assigned as necessary to maintain operational efficiency & security.