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Critical Mass // digital experience design agency
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As an Analytics Lead your curiosity never ends. You have in-depth experience working with across analytics capabilities to deliver better customer experiences & inform smarter business decisions. Gaining leadership experience through supervising & developing a passionate team of analysts (including their work priorities, timelines, deliverables, & training) is something youre looking for. And youre ready to expose your team to all sub-disciplinesbecause you believe its crucial to cultivate their expertise for both team development & client needs.

You will:

Interpret the role of empirical practices in digital experience design & optimization.
Deliver complex projects involving multiple stages, components, & contributors in a timely manner.
Work across teams to identify, prioritize, & address clients business needs.
Offer creative solutions to process improvement & methodological design.
Work to build new solutions & processes, then document & share with the team.
Facilitate understanding of marketing science across the agency.
Monitor the day-to-day work of team members to ensure they grow within their roles & the discipline as whole.
Delegate work & provide opportunities for team members to work individually and collaboratively.

You have:

Strong written & oral communication & presentation skills, which includes communicating complex technical concepts to non-technical audiences.
Proven team & project management skills, including training & staff development.
Confidence interacting with clients to suggest innovative ideas & drive organic growth.
Experience managing clients & employees, troubleshooting solutions in a calm and effective manner to ensure employees have the necessary support.
Clear understanding of data, data management, data infrastructure, & marketing applications.
Creative problem-solving skills that help you find new solutions, & a willingness to seek counsel when needed.
A strong ability to prioritize, ensuring urgent items are handled as they arise.

What We Offer

Global maternity & parental leave
Competitive benefits packages
Vacation, compassionate leave, wellness days, & flex days
Six free therapy sessions through Therify
Access to online services for families & new parents
Hybrid work options
Extensive winter holiday office closures
Summer Fridays (off at 3:00 PM local time every Friday)
Diversity & Inclusion Board with 12 affinity groups
Funding towards internal learning & development
Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 2 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration & team relationships.

Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based:
If Canada based:
If U.K. based:
If Costa Rica based: 

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